Restaurant Host (Admiral's Steak & Seafood)

Rivers Casino Careers•Portsmouth, VA

16h•Onsite

About The Position

The Restaurant Host is responsible for greeting guests, managing seating arrangements to ensure even distribution among servers, answering phones, and providing a welcoming experience. This role involves maintaining the presentation of menus and the restaurant entrance, stocking supplies, and adhering to sanitation procedures. The host also communicates special requests and guest needs to servers and management, and performs opening and closing duties. Flexibility in scheduling, including holidays, is required.

Requirements

High school diploma or equivalent.
Excellent verbal communication skills.
Excellent interpersonal and communication skills.
Ability to work effectively with all levels of the organization.
Demonstrates the ability to establish credibility and rapport with operating leaders.
Ability to work while standing for hours at a time.
Ability to lift up to 15 pounds at times.
Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.
Ability to obtain a food handlers card.

Nice To Haves

Gaming license/registration as required by jurisdiction(s).

Responsibilities

Seat guests in a timely fashion, ensuring an even distribution for each server.
Answer the phone promptly, ensuring it rings no more than three times.
Greet all guests warmly and bid them farewell.
Escort guests to their tables at a comfortable pace.
Introduce the server to the guests when seating them.
Make eye contact, smile, and offer a warm and friendly greeting with proper verbiage.
Inform the server of special requests, celebrations, or time constraints using approved methods.
Follow approved check transfer policy.
Perform opening and closing procedures.
Provide the kitchen and management with a breakdown of large parties as necessary.
Perform mailing, posting, mailing list, and projects given by the manager on duty as time permits.
Ensure tables are properly set before seating guests.
Ensure all menus and wine lists are in good shape, wiped, and presentable.
Post daily floor plans.
Stock supplies such as matches, business cards, and toothpicks.
Adhere to proper sanitation procedures.
Maintain cleanliness, stocking, sale, and appearance of retail items and the restaurant entrance.
Work flexible shifts and days of the week, including holidays.
Perform any other duties as assigned.