Restaurant Host - Resort Outlets

Crescent Careers•Horseshoe Bay, TX

5d•Onsite

About The Position

To greet and seat guests in the outlet using all the techniques and steps outlined in the service standards of Horseshoe Bay Resort. Ensure that each guest is greeted with warm, friendly enthusiasm and seated promptly. Supervise and control seating in the outlet to ensure that guests are seated in a manner that fairly accommodates all servers, and ensures that guests receive the fastest and the most courteous service at all times. May also assist the kitchen operations as food runner and expeditor to ensure all orders are served in a timely manner and according to menu and customer specifications.

Requirements

Minimum age requirement – 16+
Food Handler’s Certificate
TABC Certificate & Tips Trained required if 18+ (to serve alcohol)
Encourage OSHA Hazard Communication Standard training and certification.
Previous experience in food service environment; host/hostess experience preferred.
Requires problem solving abilities.
Pleasant demeanor with teamwork attitude; ability to work well with others.
Requires excellent oral and written communications skills.
Comprehend reading materials, speak, read and write English; other languages valuable.
Ability to listen and follow directions.
Impeccable standards of appearance and grooming.
Maintains proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel
Good physical health and ability to perform work quickly.
Self-starter and strong initiative to serve guests.
Ability to work well under pressure.
Honest and dependable.
Can meet the needs of guest’s satisfaction within company guidelines.

Nice To Haves

host/hostess experience preferred

Responsibilities

Maintain guest flow charts to track number of guests to each station and to track volume per hour.
Ensure that the entrance to the outlet has someone there to greet guests at all times; ensuring that each guest is a Member or Guest with proper credentials to patronize the outlet, such as Membership card.
Ensure cleanliness of the outlet at all times.
Check on every table/chair setting to ensure that it is clean, spotless and fully set up, and that all silverware and glassware is spotless before any guests are seated.
Check on guests to get feedback on the quality of their meals, service, etc., and share any problems that arise, immediately.
Inform supervisor and manager, immediately, but try to take care of the problem at once.
Schedule servers for breaks, etc. in conjunction with the supervisor and depending on the business volumes.
Pitch in and help in service, whenever the need arises. Including food runner and expeditor tasks such to ensure the kitchen puts out the dishes according to the ticket specifications and relaying orders from wait staff to the kitchen.
Have an excellent knowledge about the resort and surrounding communities and methods of transportation, etc., in order to converse with customers, give helpful suggestions, etc.
Have an excellent knowledge about the wines and different items on the menu in order to be able to help guests, answer questions and offer suggestions.
Be thorough about the knowledge about the hotel, services offered, operating hours of all food and beverage outlets, etc.
Effectively check out all servers as they finish their shifts to make sure that all of the following are completed: All tables/chairs completely set-up, check salt and pepper, sugar, etc. All side work assigned is completed. All floors are clean and neatly swept. All check issues are recounted and closed at the register or returned. Check all associates for proper name tags, shoes, clean and proper uniforms, appearance.
Communicate all necessary information to incoming host/hostess and supervisor and write down all messages in the host/hostess communication log.
Conduct menu class and taste panels in conjunction with the supervisor/manager and the kitchen.
Report to work in proper uniform and in accordance with the grooming standards required of all Horseshoe Bay Resort associates.
Follow all departmental rules and regulations, such as calls for coming in, red sticker policy, requesting time off, etc.
Comply with Horseshoe Bay Resort "clean as you go" policy.
Before leaving your work area, always check with your supervisor.
Follow host/hostess opening and closing checklist thoroughly.
Must have the physical strength, stamina and agility to perform the assigned duties.
Follow all company and safety and security policies and procedures.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Report maintenance needs, accidents, injuries and unsafe work conditions to manager.
Maintain a clean, safe and environmentally responsible work environment.
Must be able to interact with co-workers and have a sense of TEAM.

Benefits

Medical, Dental, Vision Insurance
Paid vacation, paid Holidays
401k plan with employer match
Long and short-term Disability
Major Illness Insurance
Accident Insurance
Limited access to some resort amenities (Golf, etc)
Retail and dining discounts
Discounts at all Crescent Hotels & Resorts properties
Associate housing and shuttle service
Weekly meal subsidies
Golf and Amenity Privileges
Associate discounts
Retail and Dining at Horseshoe Bay Resort
Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.
Critical Illness and Accident plans
Associate Relief Fund