Restaurant Host

Nemacolin • Wharton Township, PA

2d • Onsite

About The Position

As a Host/Hostess, you will be responsible for developing an environment that creates excitement for internal and external guests. In this position, you will also be responsible for creating “Real Life Magic” for our guests. You will provide extraordinary guest service – going above and beyond in all situations. The Host/Hostess also has the ability to exercise good judgment in a variety of situations - utilizing strong written and verbal communication skills while balancing multiple competing priorities.

Requirements

• Friendly and out-going personality.
• Excellent communication skills.
• Ability to stand up to 8 hours at a time.
• Must be able to speak the English language fluently.
• Ability to perform basic mathematical functions.
• Must be able to handle high-pressure situations.
• Customer service experience preferred; Restaurant experience a plus.
• Must be able to work a variety of shifts – including holidays, weekends, evenings, etc.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Ability to interface professionally with business contacts and customers.
• Strong understanding of hospitality industry helpful.
• Completion of a high school diploma or equivalent.
• A minimum of 2 years of experience in a guest service role.

Nice To Haves

• Restaurant experience

Responsibilities

• Delivers internal and external guest service the Nemacolin way. Goes above and beyond – whether for an associate or guest.
• Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service.
• Strong preparation skills – including but not limited to: floor plans, seating charts, rotation scheduling, etc.
• Greets guests at restaurant entrance with a friendly, upbeat, smiling, and positive attitude.
• Seats guests at tables of appropriate size and ensures all necessities are provided for the guest – including but not limited to: menus, silverware, etc.
• Excellent communication skills and relationship building with the serving staff.
• Ability to balance multiple competing priorities – i.e; ensuring servers receive fair amount of tables and seating as well as taking care of guest requests and needs.
• Informs servers and rest of staff of special occasions of guests – such as birthdays, anniversaries, etc – to ensure we are creating “Real Life Magic” for our guests in every special circumstance.
• Answers the phone in a kind and cordial manner while taking reservations.
• Knowledge of menus for all food and beverage outlets.
• Other job duties as assigned.

Benefits

• Competitive hourly wages
• Attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off
• Holiday compensation
• Discounted associate meals
• Uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
• Paid training
• Structured onboarding
• Hands-on learning
• Cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED