Restaurant Host/Ticket Desk- S+R
About The Position
The Restaurant Host/Ticket Desk position at STRIKE+REEL is responsible for providing a welcoming and efficient experience for guests. This role involves greeting guests, managing reservations, selling admission tickets, answering questions about movie times and seating, enforcing movie ratings, assisting with fun card purchases, and answering phone inquiries. The host also guides guests to their tables, provides them with menus and server information, thanks them upon departure, and assists with group services. Additionally, the role supports servers with bussing and side work, helps at the Dessert Bar and with food running during peak times, and maintains the cleanliness of the lobby area and host stand. The position requires maintaining uniform standards and a professional appearance, and assisting in other areas as requested by management.
Requirements
- Standing for long periods of time
- Must be able to lift 40 lbs
- Must have a great attitude and smile
- Must be able to multi-task and maintain composure during peak business hours
- Must be at least 16 years old
- Obtain training certification per company policy
- Goes beyond normal expectations without compromising the company mission, vision and values.
- Demonstrates the ability to be courteous and accountable in all situations.
- Responding to guests’ special requests in a courteous and accountable fashion.
- Monitors the consistency of the product provided to all guests.
- Works in a friendly, and diligent manner with fellow team members, supervisors, and managers.
- Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
- Applicant's right to work in the United States through the E-verify system will be validated.
- Background check upon hire.
Responsibilities
- Provide a pleasant greeting and a smile to all guests as they arrive including opening doors
- Seat guests as quickly as possible in the proper section based upon seating rotation
- Monitor existing reservations and schedule future restaurant reservations following the STRIKE+REEL reservation guidelines
- Sell admission tickets to Guests. Collect and examine tickets or passes to verify authenticity
- Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating
- Enforce the movie ratings system courteously and effectively
- Assist guests with fun card purchases at the kiosks
- Answer the phone and provide general information about STRIKE+REEL
- Walk guests to their table while providing them clean menus, the name of their server, and a listing of the chef specials
- Thank the guests as they are exiting and invite them back
- Greet and assist group services with the arrival of group/party guests
- Assist servers when necessary with bussing, side work, etc
- Assist at Dessert Bar as needed during peak times
- Assist in food running as needed during peak times
- Assist in maintaining cleanliness of the lobby area, door windows, and host stand
- Assist as needed in other areas as requested by a lead or manager
- Maintain uniform standards and a professional appearance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
