Toro Toro Restaurant Host/Hostess

Four Seasons Hotels and Resorts • Houston, TX

6d • Onsite

About The Position

The Restaurant Host/Hostess will greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. This role is crucial in setting the tone for the guest experience at Toro Toro.

Requirements

• Excellent reading, writing and oral proficiency in the English language.

Nice To Haves

• Six months food and beverage experience preferred.

Responsibilities

• Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
• Set up host/hostess stand, review guest reservation book, and make recommendations as to the setup of the room.
• Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
• Inspect and maintain daily menus to ensure quality, condition and appearance.
• Develop a complete working knowledge of all menu items and daily specials.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed