Restaurant Greeter @ Eleven - PM Flexible Shifts (PT)

Reunion Resort and Golf Club•Kissimmee, FL

1d•Onsite

About The Position

Reunion Resort & Golf Club is seeking a Restaurant Greeter to create an exceptional first impression of the restaurant by providing excellent customer service while seating guests in a timely manner. Located in Central Florida, Reunion Resort is a premier Orlando vacation destination offering luxury accommodations, championship golf courses, a water park, and exceptional on-site dining. We offer a supportive, dynamic workplace with cross-training, career growth opportunities, and a strong culture of recognition, believing that genuine care for our team members is the foundation of exceptional service. Innovation and collaboration thrive here, and every team member is empowered to deliver warm, personalized service.

Requirements

Create an exceptional first impression of the restaurant by providing excellent customer service while seating guests in a timely manner.
Take reservations, greet and seat patrons of the resort’s dining facilities, conduct table visits and monitor the flow of the dining room to ensure complete guest satisfaction.
Ability to keep open and effective communication with FOH, BOH, guests, and members.
Accept dining reservations online or over the phone.
Assist leadership with setting up dining room to accommodate parties.
Assists the manager on duty in assigning station/table arrangement and reservation assignments.
Resolves any customer issues as necessary.
Inspects dining room serving stations for neatness and cleanliness, and checks menus to ensure that they are cleaned and updated on a regular basis.
Assist wait staff in the rolling of silverware when business demands.
Conclude the guest’s experience by thanking them for their visit and welcoming their return upon exit.
Attend all required meetings and trainings.
Perform other duties as assigned by leadership to meet business needs.
Adhere to all company policies, safety procedures, and brand service standards.

Responsibilities

Create an exceptional first impression of the restaurant by providing excellent customer service while seating guests in a timely manner.
Take reservations, greet and seat patrons of the resort’s dining facilities, conduct table visits and monitor the flow of the dining room to ensure complete guest satisfaction.
Keep open and effective communication with FOH, BOH, guests, and members.
Accept dining reservations online or over the phone.
Assist leadership with setting up dining room to accommodate parties.
Assist the manager on duty in assigning station/table arrangement and reservation assignments.
Resolve any customer issues as necessary.
Inspect dining room serving stations for neatness and cleanliness, and check menus to ensure that they are cleaned and updated on a regular basis.
Assist wait staff in the rolling of silverware when business demands.
Conclude the guest’s experience by thanking them for their visit and welcoming their return upon exit.
Attend all required meetings and trainings.
Perform other duties as assigned by leadership to meet business needs.
Adhere to all company policies, safety procedures, and brand service standards.