Greeter

Reunion Resort and Golf Club•Kissimmee, FL

1d•Onsite

About The Position

Reunion Resort & Golf Club is seeking a Restaurant Greeter to join their team in Kissimmee, FL. This premier Orlando vacation destination offers luxury accommodations, championship golf courses, a water park, and exceptional dining. Reunion Resort provides a supportive and dynamic workplace with opportunities for career growth and a strong culture of recognition. They believe that genuine care for team members is the foundation for delivering exceptional service, fostering innovation, collaboration, and empowering every team member to provide warm, personalized service.

Requirements

Must have attention to detail, strong ability to multi-task, and time-management skills
Customer service and/or food and beverage experience of at least 1 year is required.
Proficient in POS systems.
Must have strong verbal and written communication skills
Comfortable to perform the essential functions of the role in various types of Florida weather conditions including: sunshine, heat, and rain.
Comfortable to complete repetitive motions, lifting and carrying up to 50 lbs.
English language proficiency is required to perform the essential functions of this position.
Flexible schedule availability, including evenings, weekends, and holidays, may be required based on business need.

Nice To Haves

Private and/or club experience is a plus.
Experience with Open Table is preferred.

Responsibilities

Create an exceptional first impression of the restaurant by providing excellent customer service while seating guests in a timely manner
Take reservations, greet and seat patrons of the resort’s dining facilities, conduct table visits and monitor the flow of the dining room to ensure complete guest satisfaction.
Keep open and effective communication with FOH, BOH, guests, and members
Accept dining reservations online or over the phone.
Assist leadership with setting up dining room to accommodate parties.
Assist the manager on duty in assigning station/table arrangement and reservation assignments.
Resolve any customer issues as necessary
Inspect dining room serving stations for neatness and cleanliness, and check menus to ensure that they are cleaned and updated on a regular basis.
Assist wait staff in the rolling of silverware when business demands.
Conclude the guest’s experience by thanking them for their visit and welcoming their return upon exit.
Attend all required meetings and trainings.
Perform other duties as assigned by leadership to meet business needs.
Adhere to all company policies, safety procedures, and brand service standards.