BROKEN ARROW HOST

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

1d•Onsite

About The Position

Welcomes guests by providing a cordial greeting and prompt seating. Processes all restaurant payments through cash, vouchers and other authorized forms of payment. Answers telephone and takes reservations as necessary.

Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
High School diploma or GED or six months to one year job-related experience and/or training; or equivalent combination of education and experience may be substituted.
Mescalero Tribal Preference.
Bi-cultural experience preferred.

Nice To Haves

Bi-cultural experience preferred.

Responsibilities

Greets and properly seats guests cordially and promptly according to floor plan.
Presents menu and daily specials.
Answers telephone according to IMGR&C standards and takes phone reservations, if applicable.
Assists guests with needs such as information about the resort or town.
Finalizes guest ticket transaction.
Maintains cleanliness of reception area, menus and cashier desk.
Assists Shift Supervisor as requested.
Fills in as a server and/or busser when needed.
Assists other departments when necessary.
Adheres to all regulatory, departmental, and IMGR&C policies and procedures.
Can explain and demonstrate Hospitality Behaviors and Performance Standards.
Understands where to get the information needed to complete tasks to standard.
Can explain and demonstrate technical skills used to complete tasks to standard.
Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
Understands how to take ownership of problems and solve them when solutions may not be available.
Can explain how to request help from others when needed to complete task or goal.
Has complete knowledge and can tell others of IMGR&C products and services.
Provide guests with directions or other venue information.
Act upon all comments/complaints in a prompt, professional and friendly manner.
Responds to obstacles; finds new ways to reach desired end results.
In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
Responds to change by quickly applying talent and skills in a positive way to succeed.
Supports achievement of Quality Goal; “Do it right the first time.”
Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
Makes suggestions to improve performance.
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Respects individuality of others; continues to communicate in order to work together.
Speaks positively about guests, other team members and our business in all situations on and off property.
Treats other with respect in all situations.
Identifies and can communicate needs of guests and others.
Takes quick action to serve others in a way that meets/exceeds their needs.
Identifies ways to improve individual or team’s service to others.
Provides service outside job responsibilities if needed to help resort succeed.
Takes ownership of guest problem(s) until it is solved.
Meets IMGR&C Appearance standards.
Professionally supports IMGR&C reputation and image in all situations, on and off property.
Meets IMG&C policy for attendance.
Informs supervisor of future absence as far in advance as possible.
Required to work all Marketing Special Events and Concerts.
Provides information others need to succeed, in time for them to use it.
Shares with next shift the information needed for them to succeed.
Listens to others without interruption; acts on their feedback when possible.
Asks questions to better understand expectations of others.
Reports all guest complaints and compliments to Supervisor or Manager.
Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Puts Success of team ahead of personal success.
Helps other team members succeed without being asked.
Takes action to resolve conflict between individuals.
Helps other departments achieve success.
Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
Does whatever is necessary to help department and resort success.
Contributes ideas that support progress and success at shift, team and departmental meetings.