Restaurant GM - Multi Outlet

Belterra Park Gaming•Cincinnati, OH

5d•Onsite

About The Position

Provide direct and general supervision to restaurant(s) staff in order to ensure effective and efficient operation of assigned restaurant(s) operations; ensure compliance with health department regulations while supporting Belterra Park’s vision, mission and values. This role involves delivering exceptional guest service, managing staff, overseeing budgets, increasing revenues, and ensuring the smooth operation of all restaurant and banquet functions.

Requirements

Ability to obtain and maintain valid gaming license
Experience in the management of catering and banquet operations
Excellent guest relations skills
Knowledge of wines and alcoholic beverages
Demonstrated knowledge of table-side service
Ability to maintain bar operations
Working knowledge of all types of banquet room setups
Ability to communicate effectively with guests, outside contacts and team members
Ability to observe and direct actions of subordinates
Ability to effectively and efficiently move around banquet and meeting rooms
Ability to lift and move, with or without assistance, large banquet tables, other necessary items, and/or equipment
Ability to review and comprehend all necessary documentation and programs
Demonstrated management experience in a high-volume restaurant.
Bachelor’s Degree in Business Management or related field and five years of experience directly related to food and beverage or an equivalent combination of training, education and experience.

Responsibilities

Deliver internal and external guest service the Boyd Gaming Way, exhibiting a friendly and approachable demeanor, being polite and courteous, and looking for opportunities to assist guests and team members.
Hire, train, motivate, evaluate, and supervise staff to ensure they have the guidance and resources to accomplish objectives, and provide schedules to ensure appropriate staffing levels.
Responsible for staff morale through quality supervision and training, ensuring all assigned outlet personnel meet guest service standards.
Understand department objectives, standards, and guidelines to achieve effective supervision, and adjust daily schedules according to business levels.
Implement and monitor department(s) budget and other administrative processes for proper management of department(s) operations.
Increase restaurant(s) revenues through research and positive steps to adjust or change menu offerings, service, portion control, presentation, and waste.
Establish and maintain training and development procedures to ensure superior guest service standards are met.
Organize restaurant(s) operations for effective and efficient service, as well as overall coordination and control.
Promote courteous treatment of customers and team members, including resolving complaints in a timely manner, answering questions, and providing general service to maintain positive customer relations.
Ensure each banquet and catered event is well staffed, organized, and executed to exceptional Boyd Gaming standards.
Ensure fulfillment of banquet requisition of event and/or engagement with client.
Work with Banquet Chef and kitchen staff to ensure proper food preparation and timing, and that all last-minute changes are handled to ensure highest levels of customer satisfaction.
Monitor Banquet staff, directing necessary action to ensure proper setup, schedule, and delivery of service.
Responsible for ordering and maintaining inventory levels of all needed supplies.
Coordinate with Beverage Manager to ensure effective beverage operations.
Conduct inspections to ensure a safe work environment, that equipment is operating properly, and sufficient supplies are on hand for smooth operation of the departments.
Ensure food servers, bus persons, and other restaurant personnel are meeting or exceeding service standards.
Maintain control of the restaurant(s) to ensure staffing levels are appropriate based on business volumes.
Develop and implement policies, procedures, and rules, including operations manuals, to promote compliance with company and regulatory guidelines.
Create and maintain records, reports, and other documentation as required to meet company and business expectations.
Ensure proper communication between front of house and back of house operations while taking ownership of all responsible areas.
Meet daily deadlines of opening, creating, and posting table-talks for specials and producing sample dishes for pre-shifts in a timely manner, and reviews nightly special postings, prep level reports, and critical inventory comparisons.
Ensure periodic quality checks for all products and service, e.g., greeting times.
Monitor purchasing, staffing, and inventory to control product and labor cost and waste, ensuring adherence to the budget.
Monitor work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.
Oversee and ensure all stations are properly stocked and set up.
Oversee and ensure all equipment and working conditions are well maintained.
Maintain the viability and integrity of all restaurant operations.
Perform other duties as assigned by management.