Restaurant General Manager - Red Lotus

Hollywood Casino Aurora•Aurora, IL

8h•Onsite

About The Position

The Red Lotus Restaurant General Manager oversees all aspects of restaurant operations, ensuring exceptional guest experiences, efficient service, and strong financial performance. This role requires dynamic leadership, a strong understanding of Asian cuisine concepts, and the ability to effectively manage staff, inventory, and customer satisfaction while maintaining high standards of quality and authenticity.

Requirements

Must be at least 21 years of age.
Bachelor's degree (B. A.) from four-year college or university; or 5+ years of progressive leadership experience in high-volume, upscale, or celebrity-driven restaurants.
Proven track record in managing large teams and delivering exceptional guest experiences.
Strong financial acumen with experience managing P&L, budgeting, and forecasting.
Excellent interpersonal, communication, and problem-solving skills.
Ability to thrive in a fast-paced, high-profile environment with discretion and professionalism.
Must be proficient in Microsoft applications (Excel, Access, Word, Outlook, and Power Point).
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Responsibilities

Oversee daily restaurant operations, ensuring smooth service and high-quality standards
Maintain authenticity and consistency in Asian cuisine offerings (e.g., Chinese, Japanese, Vietnemese, Thai, etc.)
Ensure cleanliness, hygiene, and compliance with food safety regulations
Recruit, train, and supervise front-of-house and kitchen staff
Schedule shifts and manage labor costs effectively
Foster a positive, culturally respectful team environment
Ensure excellent guest service and handle customer complaints professionally
Monitor service quality and continuously improve guest satisfaction
Build relationships with regular customers
Manage budgets, food costs, and inventory
Analyze sales reports and implement strategies to improve profitability
Control waste and optimize purchasing
Develop promotions and special menus (e.g., seasonal or regional Asian dishes)
Collaborate with marketing teams to attract new customers
Maintain strong online presence and reviews
Ensure adherence to local health, safety, and licensing regulations
Maintain proper food handling and sanitation standards
Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Evaluates team members within department and delivers constructive feedback to employees in regard to performance.
Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
Determines work procedures and expedites workflow.
Responsible for employee performance (disciplining, coaching, counseling).