Restaurant General Manager

sweetgreen•Cary, NC

5h•Onsite

About The Position

As a Head Coach (General Manager), you're the leader, strategist, and mentor of your store. You'll inspire your team, drive operational excellence, and deliver exceptional guest experiences using data-driven insights to build healthier communities through real food. You'll lead your team by balancing people, operations, and business performance, building an inclusive culture while coaching talent, using technology to optimize operations and drive profitability. You will maintain high standards of food quality, safety, and cleanliness while adapting to a dynamic environment. Sweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Since 2007, Sweetgreen has reimagined fast food to be fresh, flavorful, and rooted in relationships with farmers and communities. As Sweetgreen grows, they are committed to developing their people in their restaurants and at their support center, so that everyone can be part of the movement. When you join Sweetgreen, you not only invest in your own future but help create spaces where food, people, and purpose come together.

Requirements

Meet all physical requirements of all roles within the career path of the Head Coach including Assistant Coach role, Shift Leader, Kitchen Lead, and Team Member.
3+ years in food service, with at least 2 years in hands-on management.
Experience hiring, developing, training, and motivating team members.
Skilled in planning, managing, and forecasting financials, labor, and inventory.
Hands-on experience managing and optimizing processes in a fast-paced environment.
Proven ability to lead and mentor teams collaboratively.

Nice To Haves

Experience in high-volume, fast-paced restaurants.
Hands-on experience with local, organic, and sustainable products.
ServSafe Manager or Regional Manager Food Safety Certification.
Tech-savvy and comfortable using digital tools for operations, reporting, and team communication.
Strong financial acumen: managing budgets, labor, and P&L effectively.
Proven experience hiring, coaching, and developing high-performing teams.
Exceptional adaptability and problem-solving in fast-paced, dynamic environments.
Data-driven mindset with curiosity to identify and implement operational improvements.
Commitment to operational excellence, hospitality, and team engagement.
Experience in fast-casual or retail operations is a plus.

Responsibilities

Lead your team by balancing people, operations, and business performance.
Build an inclusive culture while coaching talent, using technology to optimize operations and drive profitability.
Maintain high standards of food quality, safety, and cleanliness while adapting to a dynamic environment.
Lead the full employee lifecycle while fostering a culture of trust, transparency, and inclusion.
Ensure compliance, deliver timely feedback, and develop a strong, diverse talent pipeline.
Maintain high standards for food safety, cleanliness, and equipment maintenance, resolving facility, supply, and food quality issues while prioritizing team safety.
Deliver clean, hospitable, and brand-aligned experiences, acting on guest metrics and making data-informed business decisions.
Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating effective schedules aligned with business goals.
Operate and support all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences.
Perform all essential functions outlined in the Assistant Coach role, including those from the Shift Leader, Kitchen Lead, and Team Member roles.