Restaurant General Manager

Level99 Entertainment•Natick, MA

23d•Onsite

About The Position

The Level99 team is seeking a Restaurant General Manager who will play an integral part in the Food & Beverage management team. This role works closely with multiple key departments within the operation, including the Events Department, Culinary, and Entertainment departments for the smooth functioning of the Tap Room and Beer Hall, in addition to supporting increased event execution efficiency while elevating and upholding hospitality standards. The role requires an inspirational leader whose primary responsibilities are impactful floor presence in-service, event execution, connecting with guests, maximizing the Taproom & Beer Hall, and contributing to Level99's overall standard of hospitality. The Restaurant General Manager is passionate about getting the details right, continually improving, meeting guest needs before being asked, and advancing the Level99 brand through our partner relationship with Night Shift Brewing. A successful Restaurant General Manager will be a strong identifier and developer of quality people, a relatable coach, and a disciplined performance manager. They will display honesty and personal integrity that is above reproach, choosing humility over the need to “be right,” and in all things acts as though they are the Owner and Operator of the food & beverage business in their home venue.

Requirements

Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
Able to be onsite 5 days a week, with an average of 9 hours per day over the course of the year. More may be required seasonally
Able to work nine hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, and walk up and down stairs
Able to grasp, reach overhead, push, lift and carry up to 50 pounds
Able to work with all management teams to ensure optimal communication
Ability to work well under pressure in a fast paced, ever changing work environment
Excellent verbal and written communication skills
Highly organized with strong attention to detail
High integrity and professionalism
High School education or equivalent
Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office and Google Workspace
Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand
Compassionate, empathetic, humble, respectful, and kind – very high emotional intelligence

Nice To Haves

Knowledge of a second language, particularly Spanish, a plus
Minimum 5 years experience working as a manager of people in a high-volume entertainment and/or food & beverage business
Relevant Education: B.S. in Hospitality Management, or other related degree
Previous General Manager experience

Responsibilities

Always seeking to connect with guests, cultivate relationships, and create regulars
Uphold the standards set by Level99 and Night Shift Kitchen + Tap
Recruit, hire, train and continually develop a team of hourly and salaried employees
Drive sales through creative programming opportunities developed with the VP of Food & Beverage, VP of Operations, and VP of Marketing & Strategy
Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
Quick to react in a way that is suitable for a particular situation including displaying skill in leading and navigating hard conversations with grace, maturity, and decisiveness
Takes initiative, seeing what needs to be done, and being proactive to keep things always moving forward on each shift
Use and maintain all operational systems such as: Toast POS system, OpenTable, Sling, Lever, and others as needed
Schedule hourly employees within a set area of responsibility, targeting levels that drive sales and achieve guest and team hospitality goals
Measure performance of hourly team members using metrics set by the organization
Coach team members on all aspects of hospitality and food and beverage service
Utilize best practices during the shift to ensure Cost of Goods are maintained within target
Ensure guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards
Responsible for ensuring events are optimally staffed with individuals that embody Level99’s cultural values
Seamlessly work with and support food and beverage, events, and entertainment teams
Other tasks, as assigned