Restaurant General Manager

Pembroke & Co. • Tampa, FL

13d

About The Position

The Restaurant General Manager (RGM) provides hands-on leadership and oversees daily operations and business performance for a renowned QSR brand. The role involves a 50-hour work week, scheduled over five or six days at the manager’s preference. Shifts vary based on business needs, with the aim of working different shifts to build team culture. Managers should expect one to two closing shifts per week, including late-night hours, two to three mid-shifts, and one opening shift. The position is eligible for monthly bonus incentives based on store performance.

Requirements

• High school diploma or equivalent.
• Ability to train a team and develop people for growth.
• Strong communication and leadership skills, with an understanding of confidentiality.
• Ability to work in a fast-paced, hands-on role.
• Basic math, problem-solving, and computer skills.
• Reliable transportation.

Nice To Haves

• Experience managing a QSR or restaurant; candidates with retail, grocery, or convenience-store experience are also considered.
• ServSafe Certification.

Responsibilities

• Recruit, hire, and train team members.
• Build a positive, accountable team culture; provide ongoing feedback, recognize performance, and resolve team concerns.
• Create a guest-first culture and lead by example to deliver excellent service.
• Maintain brand standards, cleanliness, and food safety.
• Ensure proper staffing so shifts run smoothly and efficiently.
• Drive sales and execute local marketing efforts.
• Control labor and food costs, and manage cash handling.
• Review performance and take action to improve results.
• Manage scheduling, payroll, inventory, and ordering.
• Forecast staffing and business needs.
• Complete basic reporting and administrative tasks.

Benefits

• Performance-based bonus incentives, including monthly incentives based on store performance.
• Dental insurance.
• Health insurance.
• Paid time off.
• Vision insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED