Restaurant General Manager

Smashburger 1793 Burnsville•Burnsville, MN

1d•Onsite

About The Position

At Smashburger, we don’t just make burgers—we create crave-worthy moments that keep guests coming back for more. We’re driven by a shared commitment to excellence, working as one team and taking bold action to deliver unforgettable experiences. Here, you’ll be part of a group that works hard and genuinely cares—where passion and dedication matter just as much as skill. At Smashburger, we live by our values: Taste Obsessed – Bring flavor into every shift Premium Experience – Lead Boldly. Deliver Flawlessly Stay Hungry – Literally & Figuratively One Team! One Smash! – Smash Together Do What’s Right – Act with honesty and consistency. If this sounds like your kind of place, we’d love to have you on the team! The Role This role supports the Director of Operations/District Manager by overseeing the daily operations and performance of the restaurant location. Responsibilities include leading and developing Restaurant Managers, Shift Leaders, and team members while fostering a positive work environment and building future leaders. The position ensures proper staffing, training, and onboarding, manages employee performance and relations, and maintains compliance with company policies, food safety, and operational standards. Additionally, the role focuses on delivering excellent guest experiences, resolving customer concerns, managing financial performance such as labor, inventory, and operating costs, and driving sales through effective scheduling, community engagement, and local marketing initiatives.

Requirements

1-2 years of Restaurant General Manager experience in restaurants
Flexible to work nights, weekends, and holidays
Follow Smashburger uniform standards
Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
Must successfully complete Smashburger training program
Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
Excellent attention to detail
Proven time management, consistency, and organizational skills

Responsibilities

Lead and develop Restaurant Managers, Shift Leaders, and team members while fostering a positive, high-performance work environment and building future leaders.
Oversee restaurant operations including staffing, scheduling, onboarding, training, and ensuring teams follow company policies, food safety standards, and operational procedures.
Deliver an exceptional guest experience by modeling service standards, monitoring satisfaction metrics, and resolving guest concerns quickly and effectively.
Manage financial performance by controlling labor, inventory, cost of goods, and operating expenses while adjusting staffing and operations based on sales trends.
Drive restaurant success through strong team communication, community engagement, local marketing initiatives, and continuous improvement of operational performance.