Restaurant General Manager - Sorellina by Giada

Hollywood Casino Joliet • Joliet, IL

5h • $75,000 - $85,000 • Onsite

About The Position

The General Manager is responsible for the overall leadership, strategic direction, and daily operation of Sorellina by Giada. This position ensures an exceptional dining experience while maintaining the restaurant’s culinary identity, service standards, financial performance, and brand reputation.

Requirements

• High school diploma or equivalent required.
• Minimum of five years of progressive restaurant leadership experience required, including at least three years in a restaurant General Manager or comparable senior leadership position.
• Experience managing restaurant financial performance, including budgets, forecasts, labor, inventory, cost controls, and profit-and-loss statements.
• Demonstrated ability to lead, develop, and retain large and diverse restaurant teams.
• Strong knowledge of food and beverage operations, fine-dining service standards, sanitation requirements, responsible alcohol service, and inventory controls.
• Strong business judgment, organizational ability, and problem-solving skills.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to build productive partnerships across culinary, hospitality, marketing, casino operations, and property leadership.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on business demands.
• Must be able to obtain and maintain all licenses, permits, certifications, and registrations required for the position.
• Must be proficient in Microsoft Office and restaurant point-of-sale, scheduling, inventory, and financial reporting systems.
• Must be able to understand and communicate effectively in English.

Nice To Haves

• Bachelor’s degree in Hospitality Management, Business Administration, Culinary Management, or a related field preferred.
• Previous leadership experience in a high-volume, upscale, luxury, celebrity-chef, or fine-dining restaurant strongly preferred.
• Experience working in a casino, resort, hotel, entertainment, or union environment preferred.

Responsibilities

• Provides overall leadership and operational oversight for all front-of-house activities.
• Partners closely with the Executive Chef to ensure seamless coordination between front- and back-of-house operations.
• Ensures the restaurant consistently delivers an elevated, personalized, and memorable guest experience.
• Upholds all Sorellina by Giada and PENN Entertainment brand standards, operating procedures, and service expectations.
• Develops and executes strategies to increase revenue, manage expenses, improve profitability, and achieve established financial goals.
• Reviews and analyzes profit-and-loss statements, labor reports, forecasts, guest feedback, and other operational data.
• Prepares operating budgets, forecasts business volumes, and develops staffing plans based on anticipated business needs.
• Maintains appropriate labor levels while ensuring service standards and the overall guest experience are not adversely affected.
• Monitors food, beverage, labor, supply, and operating costs and implements corrective action when necessary.
• Ensures proper inventory controls, purchasing practices, product rotation, and loss-prevention procedures are followed.
• Collaborates with culinary, marketing, casino operations, and property leadership to develop promotions, special events, and revenue-generating opportunities.
• Recruits, selects, trains, develops, coaches, and retains a high-performing restaurant leadership and service team.
• Establishes clear performance expectations and holds leaders and team members accountable for achieving operational and service goals.
• Conducts regular pre-shift meetings, leadership meetings, performance discussions, and team member development sessions.
• Creates a positive, professional, inclusive, and engaging work environment that promotes teamwork and recognition.
• Responds to guest concerns promptly and professionally, using service recovery practices to strengthen guest loyalty.
• Maintains a visible presence throughout the restaurant and actively engages with guests and team members.
• Ensures consistent execution of service standards, table presentation, menu knowledge, beverage service, and fine-dining etiquette.
• Monitors guest satisfaction results and implements action plans to address trends and improve performance.
• Ensures compliance with all applicable federal, state, and local laws, gaming regulations, liquor regulations, health codes, and company policies.
• Maintains strict standards for sanitation, food safety, responsible alcohol service, cash handling, and workplace safety.
• Ensures the restaurant, service stations, storage areas, equipment, furnishings, and public spaces are clean, organized, safe, and properly maintained.
• Understands and consistently administers the Collective Bargaining Agreement, where applicable.
• Investigates and resolves team member and operational concerns in accordance with established policies and procedures.
• Partners with Human Resources on recruitment, employee relations, performance management, training, and succession planning.
• Maintains accurate operational, financial, scheduling, inventory, and compliance records.
• Serves as the primary restaurant liaison with property leadership, brand partners, vendors, and other internal departments.
• Performs other duties as assigned.

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Wellness programs designed to support our team members' financial, physical, and mental well-being
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED