Restaurant General Manager
About The Position
The Restaurant General Manager leads the restaurant team and is responsible for recruiting, onboarding, training, and developing Team Members, Shift Supervisors, Assistant Managers, and trainers. The role builds a strong, high-performing team and fosters an optimistic, equitable, inclusive, and welcoming workplace where employees can grow their careers. The General Manager delivers positive customer experiences, resolves customer concerns and workplace conflicts, and ensures staffing and restaurant operations meet customer needs and KFC brand standards. The position also oversees training and product rollouts, analyzes financial performance, manages the budget, and develops strategies to improve profitability while protecting the customer experience. The General Manager monitors competitors and seeks to exceed their standards, including in digital presence and loyalty programs, while following corporate policies and Occupational Health and Food Safety standards.
Requirements
- 5 years of experience in restaurant or retail management, with a strong track record in people management.
- Proven ability to improve performance based on P&L analysis.
- Proficiency with digital tools and platforms.
- Exceptional written, verbal, and interpersonal communication skills.
- Solid understanding of restaurant maintenance programs.
- Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.
- Experience recognizing and motivating teams, with a successful track record in people development.
- Skilled in recruiting top talent and training both high- and under-performing employees.
- Adaptable to change and experienced in supporting change management.
Responsibilities
- Recruit, onboard, and orient Team Members and Shift Supervisors.
- Develop training plans and mentor Assistant Managers, Shift Supervisors, and Team Member Trainers; oversee training and development initiatives.
- Recognize and reward Team Member performance and foster equity, inclusion, and belonging.
- Address and resolve workplace conflicts promptly.
- Engage with customers and resolve issues to support a positive experience.
- Schedule staff strategically to optimize customer service.
- Coach the management team on KFC brand standards and lead product rollout meetings.
- Analyze restaurant financial performance, manage the budget, and develop strategies to maximize profitability without compromising customer experience.
- Monitor competitors and seek to exceed their standards, including in digital presence and loyalty programs.
- Follow corporate policies and Occupational Health and Food Safety standards.
Benefits
- Competitive pay
- Bonus eligibility
- 4 weeks’ vacation and additional Paid Time Off
- Tuition reimbursement and scholarship opportunities
- Career advancement and professional development
- Medical benefits from day 1
- 401k retirement plan with 6% match
- Health and wellness programs
- Discounts on mortgages, vehicles, cell phones, gym memberships, and more
- Free meal each shift
- KFC Foundation programs, including scholarships and tuition assistance, a $1 per $1 savings match, and hardship assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
