Restaurant General Manager, Peacock Alley - Waldorf Astoria New York
About The Position
The Waldorf Astoria New York is seeking a Restaurant General Manager to oversee the day-to-day operations of Peacock Alley, reporting to the Director of Food & Beverage. This role involves leading a team including 1 Restaurant Assistant General Manager, 3 Assistant Restaurant Managers, and 30 Front of House Team Members. Peacock Alley is described as a modern evocation of its past, offering bespoke menus from breakfast to dinner and libations that pay homage to cocktail bar traditions. The ideal candidate will be an exceptional leader passionate about creating extraordinary experiences, skilled in training and development, and experienced in all aspects of restaurant operations including financial performance, social media reputation, local market capture, and employee relations.
Requirements
- At least 3-5 years of restaurant management experience in an upscale dining environment is required.
Nice To Haves
- Experience in a luxurious cocktail environment
- Strong beverage knowledge
- Managing a unionized work environment
Responsibilities
- Lead restaurant operations: Direct all aspects of restaurant management, including guest service standards, product quality, cost controls, profitability, marketing strategies, budgeting, and enforcing policies and procedures
- Create exceptional guest experiences: Monitor service quality, assess guest satisfaction trends, address concerns, and continuously improve guest interactions
- Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
- Collaborate on marketing and sales: Partner with Sales, Marketing, and PR teams to create effective marketing campaigns, manage customer databases, and increase brand visibility and guest loyalty
- Optimize technology and systems: Maximize the use of technology (e.g., OpenTable) to improve operational efficiency, streamline reservations, and enhance the guest experience
- Drive revenue growth: Implement up-selling techniques, develop new menu items, cross-sell hotel-wide services, and use innovative strategies to maximize restaurant profitability
- Ensure regulatory excellence: Uphold compliance with health, safety, sanitation, and alcohol awareness regulations, fostering a culture committed to the highest standards of guest and team member wellbeing
Benefits
- 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support through dedicated caregiving concierge services
- Crisis concierge for practical support and emotional care during times of loss
- Mental health resources through a best-in-class Employee Assistance Program (EAP) offering free counseling and support
- Generous paid time off (PTO)
- Health & welfare benefits including health plans, dental cleanings, and vision coverage
- Retirement plans for financial security
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
