Restaurant General Manager

Smashburger 1336 Montclair • Glen Ridge, NJ

4d

About The Position

The Restaurant General Manager supports the Director of Operations/District Manager by overseeing the daily operations and performance of a restaurant location. The role leads and develops Restaurant Managers, Shift Leaders, and team members, fostering a positive work environment and building future leaders. It ensures appropriate staffing, training, and onboarding; manages employee performance and relations; and maintains compliance with company policies, food safety requirements, and operational standards.

The position is also responsible for delivering excellent guest experiences, resolving customer concerns, managing financial performance—including labor, inventory, and operating costs—and driving sales through effective scheduling, community engagement, and local marketing initiatives. The role requires flexibility to work nights, weekends, and holidays, adherence to Smashburger uniform standards and procedures, and successful completion of the Smashburger training program.

Requirements

• 1–2 years of Restaurant General Manager experience in restaurants.
• Flexible to work nights, weekends, and holidays.
• Follow Smashburger uniform standards and company guidelines and procedures, including applicable local, state, and federal employment regulations.
• Successfully complete the Smashburger training program.
• Strong written and verbal communication skills to communicate effectively with restaurant management, front-line employees, and corporate support teams.
• People-management skills to select, assess, coach or counsel, develop, motivate, and lead restaurant teams.
• Excellent attention to detail.
• Proven time-management, consistency, and organizational skills.

Responsibilities

• Lead and develop Restaurant Managers, Shift Leaders, and team members while fostering a positive, high-performance work environment and building future leaders.
• Oversee restaurant staffing, scheduling, onboarding, and training.
• Ensure teams follow company policies, food safety standards, and operational procedures.
• Model service standards, monitor guest satisfaction metrics, and resolve guest concerns promptly and effectively.
• Manage financial performance by controlling labor, inventory, cost of goods, and operating expenses, and adjusting staffing and operations based on sales trends.
• Drive restaurant success through team communication, community engagement, local marketing initiatives, and continuous improvement of operational performance.

Benefits

• Quarterly bonus.
• Referral bonus for referring eligible manager-level employees, paid in two distributions subject to the stated eligibility requirements.
• One free meal for each shift worked for Restaurant General Managers, Restaurant Managers, and Shift Leaders.
• Paid time off, including vacation and sick leave.
• Medical, dental, and vision options.
• 401(k) match for employees age 21 and older.
• Flexible schedules.
• Employee Assistance Program.
• Free uniform.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed