Restaurant General Manager

KFC•Norfolk, NY

12d•Onsite

About The Position

As the restaurant general manager, you are the #1 leader! Your leadership of one of the world’s largest brands is a big responsibility but with your KFC Family supporting you; you can reach higher than you ever imagined!

Requirements

Leads by example with high standards in customer service, food quality and cleanliness
True business partner and has an ownership mindset relating to business results
Mentors and coaches team effectively through training and development resources
Builds a team through selecting and onboarding new hires
Takes absolute pride in everything you do
Goal-oriented leader that enjoys a fast-paced environment
Deep appreciation and commitment to customer service and our guest’s experience
Punctual attendance
A smile and enthusiasm are required
Some heavy lifting may be required (range 25-85 pounds)
Extended standing
Hearing in normal range must be present due to auditory alarms for some cooking equipment
Cash handling and counting may be required
Reading of menus, manuals and training aids required
Manual dexterity in packing food containers and cleaning
Ability to work with others in somewhat confined space
Maintaining safety around high temperature equipment, boiling water and hot shortening
Capable of maintaining the confidentiality of Company operating procedures and operating results

Responsibilities

Ownership of your restaurant’s success metrics and lead restaurant team to reach goals
Lead the guest experiences in your restaurant that includes friendly interactions, a clean restaurant and fresh meals
Grow and mentor your KFC family through training, development and onboarding new team members
Lead communications of your team’s goals, upcoming promotions, business updates, etc
Inspire the overall positive and collaborative family environment
Partner with other Restaurant General Managers and Area Leaders to grow and move the business forward
Reviewing and submitting payroll
Completing employee new hire paperwork
Completing employee change forms and termination forms
Ensure the store is operated in a safe and clean manner at all times
Ensure work schedules are adequate to meet customer service requirements but are also cost effective
Ensure that the store is operated in compliance with Company policies and procedures
Daily record keeping of the store financial and production activities
Maintaining documentation as specified by their Area Coach, Director of Operations and Human Resources.