Restaurant General Manager
About The Position
As the Restaurant General Manager at M Social Sunnyvale, you will lead the daily operations of Beast & Butterflies, creating an energetic, guest-focused dining experience that reflects the M Social lifestyle brand. You will oversee restaurant, bar, lounge, and outlet operations while driving financial performance, developing exceptional teams, and delivering memorable guest experiences. This role is ideal for a dynamic hospitality leader who combines operational excellence with a passion for people, food, beverage, and creating social experiences. You will establish the culture, service standards, and operational excellence of Beast & Butterflies. Through visible leadership, coaching, innovation, and accountability, you will create an environment where team members thrive, guests become loyal advocates, and financial goals are consistently achieved.
Requirements
- Passion for hospitality and delivering memorable guest experiences
- Strong leadership, communication, and interpersonal skills
- Excellent organizational and decision-making abilities
- Ability to thrive in a fast-paced, high-energy restaurant environment
- Flexibility to work evenings, weekends, and holidays
- Proven leadership experience managing upscale restaurants, hotel restaurants, or lifestyle dining concepts
- Demonstrated ability to lead high-performing teams and drive guest satisfaction
- Strong coaching, mentoring, and employee development skills
- Experience managing labor productivity, scheduling, and financial performance
- Ability to lead through change, innovation, and operational growth
- Strong knowledge of restaurant and bar operations
- Experience managing food and beverage costs, labor, inventory, and profitability
- Strong understanding of wine, spirits, cocktails, and beverage service standards
- Experience with restaurant POS systems, reservation platforms, and inventory management systems
- Knowledge of health department regulations, food safety, and responsible alcohol service
- High school diploma or equivalent required
Nice To Haves
- Experience leading high-volume restaurant operations within a hotel environment preferred
- Bachelor's degree in Hospitality Management, Business, or a related field preferred
- Equivalent combination of education and relevant experience will be considered
Responsibilities
- Lead all front-of-house restaurant and bar operations
- Recruit, coach, develop, and inspire supervisors and hourly team members
- Foster a culture of accountability, collaboration, and exceptional hospitality
- Lead daily pre-shift meetings and operational briefings
- Build a highly engaged team focused on service excellence
- Oversee all daily restaurant, bar, lounge, and outlet operations
- Maintain exceptional food quality, beverage standards, cleanliness, and service execution
- Ensure consistent execution of brand standards and guest experiences
- Monitor reservations, seating, guest flow, and service recovery
- Partner closely with the Executive Chef to deliver seamless operations
- Create memorable guest experiences rooted in genuine hospitality
- Build relationships with regular guests and local clientele
- Resolve guest concerns quickly and professionally
- Lead by example with a visible presence on the restaurant floor
- Drive guest satisfaction and online reputation scores
- Partner closely with Culinary, Banquets, Catering & Conference Services, Front Office, Marketing, and hotel leadership
- Support hotel activations, special events, and community programming
- Foster open communication and teamwork across departments
- Recruit, onboard, coach, and develop restaurant leaders and team members
- Conduct performance reviews and ongoing coaching
- Build succession plans and promote internal talent development
- Create a positive, inclusive, and engaging work environment
- Manage restaurant budgets, forecasting, labor productivity, and operating expenses
- Monitor food, beverage, and labor costs
- Drive revenue growth through exceptional guest experiences, promotions, and upselling
- Analyze financial reports and operational metrics to improve profitability
- Support inventory management and cost control initiatives
- Ensure compliance with health, safety, sanitation, and alcohol service regulations
- Maintain food safety and responsible beverage service standards
- Ensure compliance with company policies and procedures
- Uphold operational excellence and accountability throughout the restaurant
Benefits
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
