Restaurant General Manager

O'Charley's•Stockbridge, MA

2d•Onsite

About The Position

The Restaurant General Manager will be responsible for restaurant operations, including driving and building sales and profitability. This role ensures that each guest has a highly satisfying dining experience with excellent service and standards. The General Manager provides direction, training, and coaching to team members, demonstrating O’Charley’s standards, policies, and procedures, Vision of “A Passion to Serve,” and Mission of focusing on guests, each other, stakeholders, and communities. The role requires demonstrating O’Charley’s Values of Respect, Excellence, Communication, Inclusion, Performance, and Ethics at all times. As the senior restaurant leader, this position will run the full operations manager / Managing Partner capacity, managing all restaurant managers, back of house/kitchen, and front of house/service teams, with P&L and Operating Partner/Leadership responsibilities.

Requirements

At least 5+ years of restaurant management experience
2+ years of General Manager or Fast Track to General Manager experience
A proven track record of achieving results and building a winning team
Experience managing and training hourly and salaried team members

Nice To Haves

P&L Knowledge preferred

Responsibilities

Manage restaurant operations, including driving and building sales and profitability.
Ensure guest satisfaction with the entire dining experience, including excellent service and standards.
Provide direction, training, and coaching to team members.
Understand and demonstrate O’Charley’s standards, policies, and procedures.
Uphold the Vision of “A Passion to Serve” and the Mission of focusing on guests, each other, stakeholders, and communities.
Demonstrate O’Charley’s Values of Respect, Excellence, Communication, Inclusion, Performance, and Ethics.
Manage all restaurant managers, back of house/kitchen, and front of house/service teams.
Hold P&L and Operating Partner/Leadership responsibilities.
Run full operations manager / Managing Partner capacity.