Restaurant General Manager

Shake Shack • Cranberry Township, PA

5d

About The Position

Shake Shack is seeking a Restaurant General Manager to lead restaurant operations and develop team members while delivering excellent hospitality. The role supports the company’s mission to “Stand For Something Good” and includes hands-on leadership in a fast-paced restaurant environment. The General Manager is responsible for team development, operational standards, financial performance, staffing, and community engagement.

Requirements

• Minimum 3 years of Restaurant General Management experience in a high-volume, fast-paced environment.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Ability to learn and train others on all aspects of Shack operations.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills, with a focus on coaching and achieving excellence.
• Knowledge of all financial aspects of business operations.
• Minimum 3 years of P&L responsibilities.
• Willingness to work flexible hours.

Nice To Haves

• Food handler certification.

Responsibilities

• Lead, coach, and develop team members.
• Manage inventory, quality, and safety protocols.
• Meet and exceed financial and profitability goals by managing the budget.
• Maintain high standards of excellence and hospitality.
• Drive sales and profits while developing people.
• Implement company policies, procedures, and strategies to promote compliance with local and state health and safety codes.
• Manage payroll and scheduling.
• Promote the brand in the local community through word-of-mouth and restaurant events.

Benefits

• Weekly pay
• Performance bonuses
• Shake Shack meal discounts
• Corporate discounts for travel, electronics, wellness, leisure activities, and more
• Medical, dental, and vision insurance
• Employer-paid life and disability insurance
• 401(k) plan with company match
• Paid time off
• Paid parental leave
• Access to an Employee Assistance Program on Day 1
• Pre-tax commuter and parking benefits
• Flexible spending and dependent care accounts
• Development and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed