Restaurant General Manager

Taco Bell (Southern Multifoods, Inc.)•Fort Worth, TX

2d•Onsite

About The Position

This role is for a General Manager at a franchisee of Taco Bell. The franchisee will be the sole employer. The franchisee sets their own wage and benefit programs. The General Manager is responsible for the orderly and efficient functioning of the assigned restaurant by assuring adherence to the philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell (LAST) system. This position requires continuous customer and employee contacts and involves managing all aspects of restaurant operations, including hiring, counseling, and training employees, and ensuring adherence to policies, procedures, and the safety program. The work area temperature may be extreme and the noise level may be high at times. Errors can lead to dissatisfied customers and employees, and loss of revenue.

Requirements

High school education or equivalent is required.
Must have comprehensive understanding of all aspects of restaurant management and prior food service experience.
Must possess a valid Driver License.
Must have access to a vehicle to drive periodically on Company Business.
Must have current liability insurance in your name.
Must have a home or cellular telephone and if not must get one within three weeks of starting the position.
Requires good interpersonal communication skills to direct employees and work with customers.
Must be able to pay attention to detail, cope with pressure and remain calm when stressful situations arise.

Responsibilities

Ensure customer satisfaction.
Provide excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive and cooperative atmosphere among employees and customers.
Enforce all safety rules, policies, and procedures.
Assists with budget decisions and implementation.
Ensures adequate staffing within the restaurant.
Follows specified procedures for inventory control.
Provides employee training, emphasizing CHAMPS and the Taco Bell LAST system.
Performs employee performance reviews and counseling.
Works as a team member to assure constant and consistent customer satisfaction through CHAMPS.
Quickly prepares customers' orders according to specifications and with the highest possible quality.
Prioritizes work load, always serving customers first, then maintaining dining room, and then maintaining work area.
Operates all kitchen equipment.
Acknowledges and speaks to customers when possible in a friendly and courteous manner.
Reports any needed equipment and/or facilities repair to the Maintenance Department.