Restaurant General Manager
About The Position
As a Head Coach (General Manager), you lead, strategize for, and mentor the store team. You inspire employees, drive operational excellence, and deliver exceptional guest experiences, using data-driven insights to help build healthier communities through real food. The role balances people leadership, operations, and business performance while building an inclusive culture, coaching talent, and using technology to optimize operations and profitability. You maintain high standards for food quality, safety, and cleanliness while adapting to a dynamic environment. The position includes leadership responsibilities across the employee lifecycle, food safety and operations, customer experience, financial and business performance, and systems and technology. The Head Coach also performs the essential functions of the Assistant Coach role and the Shift Leader, Kitchen Lead, and Team Member roles. The stated starting salary range is $70,000–$84,000 USD, based on experience, with a 20% bonus potential.
Requirements
- At least 3 years of food-service experience, including at least 2 years in hands-on management.
- Experience hiring, developing, training, and motivating team members.
- Skill in planning, managing, and forecasting financials, labor, and inventory.
- Hands-on experience managing and optimizing processes in a fast-paced environment.
- Proven ability to lead and mentor teams collaboratively.
- Meet the physical requirements of all roles in the Head Coach career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.
Nice To Haves
- Experience in high-volume, fast-paced restaurants.
- Hands-on experience with local, organic, and sustainable products.
- ServSafe Manager or Regional Manager Food Safety Certification.
- Comfort using digital tools for operations, reporting, and team communication.
- Strong financial acumen, including management of budgets, labor, and profit and loss.
- Exceptional adaptability and problem-solving in dynamic environments.
- A data-driven mindset and curiosity to identify and implement operational improvements.
- Commitment to operational excellence, hospitality, and team engagement.
- Experience in fast-casual or retail operations.
Responsibilities
- Lead the employee lifecycle and foster a culture of trust, transparency, and inclusion.
- Ensure compliance, provide timely feedback, and develop a strong, diverse talent pipeline.
- Maintain food safety, cleanliness, and equipment-maintenance standards; resolve facility, supply, and food-quality issues while prioritizing team safety.
- Deliver clean, hospitable, brand-aligned guest experiences and act on guest metrics.
- Use data to make business decisions and drive sales and profit.
- Analyze reports, manage costs, execute strategic plans, and create schedules aligned with business goals.
- Operate and support business systems, troubleshoot issues, and prioritize daily operations for smooth business and guest experiences.
- Perform essential functions outlined for the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.
- Hire, develop, train, motivate, coach, and mentor team members.
- Plan, manage, and forecast financials, labor, and inventory; optimize processes in a fast-paced environment.
Benefits
- Competitive base salary and 20% bonus potential.
- Medical, dental, and vision plans.
- Paid vacation and wellness time.
- 401(k) program.
- Paid family leave.
- Complimentary greens and Sweetgreen swag.
- Opportunities to impact your team, community, and business.
- Collaborative team that lives the company’s core values.
- Clear career path for personal and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
