Restaurant General Manager - 7593 Chophouse

Reunion Resort and Golf Club•Kissimmee, FL

6d•Onsite

About The Position

The Restaurant General Manager will oversee the day-to-day operations of the restaurant, ensuring seamless service and high efficiency. This role involves implementing and upholding high standards in food, beverage, and service quality, while monitoring and managing inventory, ordering, and cost controls to maintain profitability. The General Manager is responsible for ensuring compliance with health, safety, and liquor regulations, and supervising the maintenance and cleanliness of the venue to create a stylish and inviting ambiance. A key aspect of this role is maintaining an upscale hospitality atmosphere and providing a high-touch guest experience. The General Manager will address customer inquiries, feedback, and complaints professionally, and develop strategies to enhance customer satisfaction and loyalty. This includes curating VIP and special guest experiences, hiring, training, and mentoring a high-performing team, and managing scheduling, payroll, and labor costs effectively. Driving revenue growth through marketing, promotions, and event planning, analyzing financial reports, and collaborating with the Director of F&B and marketing team are also crucial responsibilities. The role also involves overseeing event planning and execution, and engaging with social media and marketing efforts.

Requirements

Proven experience (5+ years) as a General Manager or similar leadership role in an upscale restaurant, bar, or hospitality venue.
Strong knowledge of food, beverage, and mixology trends in high-end dining and nightlife.
Excellent leadership, communication, and interpersonal skills.
Solid understanding of P&L management, budgeting, and cost controls.
Ability to work evenings, weekends, and holidays as needed.
Willing to be hands-on and work side by side with our employees.
Food Manager Certification required.
All applicants are subject to background checks.

Nice To Haves

Experience in luxury hospitality and VIP guest service preferred.
Passion for curating unique guest experiences and leading a high-energy team.

Responsibilities

Oversee day-to-day operations, ensuring seamless service and high efficiency.
Implement and uphold high standards in food, beverage, and service quality.
Monitor and manage inventory, ordering, and cost controls to maintain profitability.
Ensure compliance with health, safety, and liquor regulations.
Supervise the maintenance and cleanliness of the venue, ensuring a stylish and inviting ambiance.
Maintain an upscale hospitality atmosphere, providing a high-touch guest experience.
Address customer inquiries, feedback, and complaints professionally and efficiently.
Develop and implement strategies to enhance customer satisfaction and loyalty.
Curate VIP and special guest experiences, ensuring premium service standards.
Hire, train, and mentor a high-performing team, including front-of-house and back-of-house staff.
Set clear performance expectations and provide ongoing coaching and feedback.
Foster a culture of teamwork, professionalism, and service excellence.
Manage scheduling, payroll, and labor costs effectively.
Drive revenue growth through innovative marketing, promotions, and event planning.
Analyze financial reports, budgets, and sales trends to optimize profitability.
Implement cost-control measures while maintaining high-quality standards.
Collaborate with the Director of F&B on financial goals, pricing strategies, and forecasting.
Partner with the marketing team to develop and execute promotional strategies.
Oversee event planning and execution, including private parties, and seasonal promotions.
Engage with social media and marketing efforts to enhance brand awareness.
Uphold the established Company standards and policies.