General Manager Papa Gino's

New England Authentic Eats LLC (Papa Gino's / D'Angelo) • Burlington, MA

1d • $65,000 - $70,000 • Onsite

About The Position

Papa Gino's is seeking a full-time Restaurant General Manager to run the restaurant's operations. This role involves leadership and development of team members, sales building, community involvement, and ensuring an excellent guest experience. The company emphasizes career advancement opportunities within its internal promote structure, with potential paths to Area Coach, Area Manager, and Regional Vice President.

Requirements

• Regular and reliable attendance and punctuality.
• Ability to effectively manage time to meet essential functions of the GM position.
• Ability to clearly and articulately communicate with team members and guests.
• Ability to interact professionally and appropriately with all team members and guests.
• Must be able to work 45-60 hours per week including days, nights, and weekends.
• Must be at least 18 years of age.
• Must have a High School Diploma.
• Must have the ability to become certified in ServSafe and CPR.
• Must have successfully completed formal management training classes provided by the Corporate Training Department.

Responsibilities

• Direct the daily operation of the restaurant within budget.
• Ensure the restaurant is compliant with established standards in guest relations, food costs, labor costs, other controllable costs, safety, and sanitation.
• Guarantee the production of consistently high-quality products by adhering to established standards for ordering, food handling, storage, preparation, portioning, and serving products.
• Guarantee the highest level of hospitality and service to all guests at all times.
• Train all team members in restaurant to adhere to company guest hospitality standards.
• Handle guest complaints to successful resolution.
• Supervise restaurant and delivery operations, personnel, and procedures to ensure maximum gross profit.
• Adhere to and enforce company uniform and personal hygiene standards for both himself/herself and all team members in the restaurant.
• Develop daily production, preparation, and inventory levels.
• Oversee purchasing and ordering of food and beverages so that inventory levels are within company guidelines.
• Recruit, interview, hire, and train hourly team members.
• Conduct performance reviews and recommend salary increases for hourly team members.
• Administer discipline for all restaurant personnel when necessary, following company disciplinary procedures and documenting actions.
• Prepare and maintain personnel records, team member schedules, and reports.
• Prepare and maintain administrative and financial records.
• Ensure that all specials, promotions, and marketing plans are presented according to company procedures.
• Ensure compliance with established safety and sanitation procedures and all Federal, State, and local regulations.
• Train, supervise, and develop M.I.T.’s, Assistant Managers, and Managers.
• Identify candidates for the management program among team member personnel and make recommendations for their development.
• Ensure the restaurant is open and operating according to company established hours of operation.
• Control all restaurant monies, adhere to all company policies regarding cash handling and security procedures.
• Develop financial performance objectives for the restaurant.
• Assist in the daily operation of the restaurant by working in any station when necessary.
• Maintain the cleanliness and appearance of the restaurant and grounds as directed or needed.

Benefits

• Medical and Dental insurance
• 401k plus match
• Long and short term disability and Life Insurance
• A generous paid time off program including paid vacation within your first year!
• Monthly bonus potential beginning right after training

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED