Restaurant General Manager - David's - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

10d•$82,129 - $113,281•Onsite

About The Position

The Restaurant General Manager plays a pivotal leadership role in delivering the exceptional dining experience that defines the Live! brand. Your ability to oversee daily restaurant operations, guide and inspire team members, uphold service and culinary excellence, and ensure strict compliance with company policies and regulatory standards directly contributes to the restaurant’s success. Through strong collaboration with both the culinary and front‑of‑house teams, a passion for outstanding hospitality, and a commitment to operational and financial performance, you help create a vibrant, welcoming, and high‑quality environment where guests feel valued and team members can thrive.

Requirements

Flexible work schedule.
Knowledge and experience in POS systems such as Micros, Aloha.
Knowledge of budgeting, P&L review, percentages, variances, etc.
Have general beverage knowledge of spirits, wine, beer, and cordials.
Ability to communicate clearly and effectively both orally and in writing.
Ability to analyze and interpret operation results.
Ability to solve complex problems.
Ability to perform assigned duties under pressure.
Accuracy in completing assigned duties in a timely manner.
Knowledge of sanitation laws and health regulations and applicable OSHA regulations.
High School Diploma or General Education Degree required; 4-year degree in related fields preferred.
5-7 years experience in restaurant management and supervision.
Must be certified in alcohol awareness
Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.
Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.
Ability to work long hours
Ability to stand for long periods of time without sitting or leaning
Ability to climb stairs multiple times daily
Use of stairs and elevators
Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
Ability to climb, bend, stretch, twist, or reach with your body and arms
Ability to work under variable temperatures and noise levels

Nice To Haves

4-year degree in related fields preferred.

Responsibilities

Create a strong partnership with the culinary and front of house staff to ensure exceptional guest service, consistent dish presentation, and exceptional food quality.
Maintaining open communication with staff and fostering a team spirit.
Work closely with the servers/hostesses and culinary staff to ensure that all equipment is properly maintained, and that cleanliness exceeds expectations.
Supervises and assists in guest service training for all Team Members.
Manage quality control of the service and timeliness of food & alcohol orders.
Evaluate and respond to guest trends, needs, issues, and comments.
Assists with the development of marketing strategies to drive new visitation, guest loyalty and VIP player and Host driven events.
Helps create venue awareness through social media channels.
Stays abreast of competitive techniques and strives for continuous improvement.
Ensures that the outlet’s physical appearance/FFE is maintained in exceptional condition.
Ensures compliance with all regulations associated with food, alcohol, and gaming.
Coordinates with the culinary team and purchasing to ensure that the outlet maintains appropriate beverage/food inventories.
Optimizes the controlling the cost of labor, food, and beverage.
Perform continuous process improvement for enhancing guests’ amenities for the venue and support of gaming pit areas and retail opportunities.
Other duties as assigned.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts