Restaurant General Manager, The Wager

Four Seasons Hotels and Resorts•Naples, FL

23h•Onsite

About The Position

We’re seeking a high‑impact Restaurant General Manager to lead a sports‑centric, experience‑forward restaurant and entertainment venue. This role blends hospitality leadership, financial discipline, food & beverage excellence, live sports culture, and hands‑on operational execution. If you thrive on filling the room, working the room, and pushing concepts to the next level—this is your arena. A truly one-of-a-kind entertainment hub, The Wager delivers the energy of a modern sports pub with an expansive bar and multiple screens for optimal viewing, paired with a fully equipped games area and--marking a first for the Four Seasons brand--a regulation four-lane bowling alley.

Requirements

College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
Two to three years previous experience in a supervisory or assistant manager position in Food and Beverage.
Strong leadership and conflict-resolution skills
Excellent communication and interpersonal abilities
Ability to manage multiple priorities in a fast-paced environment
Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
Requires ability to operate computer equipment and other food and beverage computer systems.
Ability to read, write, and speak English.
This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays. Day and evening shifts.

Responsibilities

Hire, train, coach, motivate, and manage all restaurant employees, including supervisors and assistant managers.
Build and sustain a positive, service‑driven culture that upholds brand, service, and operational standards.
Maintain a visible leadership presence on the floor, providing real‑time coaching, recognition, and support.
Create memorable guest experiences by engaging authentically, addressing concerns professionally, and accommodating special requests with care.
Support host teams in managing guest flow, seating, and arrival experiences to ensure a welcoming, organized environment.
Bring strong knowledge of major international sports and events, confidently engaging with guests and enhancing the social experience surrounding live programming.
Ensure quality, consistency, and presentation of all food and beverage offerings across breakfast, lunch, and dinner service.
Demonstrate strong knowledge of food, wine, spirits, and cocktail programs in an elevated yet approachable dining environment.
Collaborate with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and Sous Chefs to develop innovative menus and curated beverage programs that balance creativity, value, and profitability.
Plan, promote, and execute engaging guest activations throughout the year—including game‑day experiences and special events—to drive traffic, engagement, and revenue.
Oversee venue technology and entertainment platforms, including lighting, sound, bowling management systems, POS systems, reservation platforms, and arcade attractions.
Assist with beverage service and floor operations as needed to support high‑volume service periods and events.
Take an ownership‑minded approach to the business—understanding the local market, cultivating repeat guests, and continuously identifying opportunities for improvement and growth.
Contribute to long‑range planning and operational strategies that support sustained financial performance.