Restaurant Franchise Operations - Operations Leader

Dickey's Barbecue Restaurants, Inc.•Dallas, TX

1d•Hybrid

About The Position

The world’s largest barbecue concept, founded in 1941, is now run by the third generation of the founding family. For the past 85 years, Dickey’s Barbecue Pit has served millions of guests Legit. Texas. Barbecue™ alongside their iconic Big Yellow Cup. The Dallas-based, family-founded barbecue franchise serves slow-smoked meats and home-style sides with 'No B.S. (Bad Stuff)' included for dine-in, drive-thru (select locations) and pick-up. We offer a workplace where employees are given meaningful growth opportunities and rewarded for their loyalty and contributions. Dickey’s is an Equal Opportunity Employer. This role supports multiple Owner Operators across several time zones from a Dallas based office with minimal travel. The Franchise Business Leader will assist, guide, and mentor single-unit and multi-unit Owner/Operators to build sales through operational excellence, community involvement, and grass roots marketing. They will also increase profitability by training and enforcing adherence to the business model daily, including detailed management of cost of goods and labor scheduling. This role is responsible for an assigned district of restaurants and will be evaluated based on sales and profit growth within the district. The role will grow to support 30-60 locations, primarily from an office setting with minimal travel, sometimes on short notice.

Requirements

High School Diploma or GED is required
3+ years multi-unit restaurant management experience is required
Experience supporting multiple Franchisees (10+ locations) required
Experience breaking down a P&L to manageable tactics and action steps
Thrive in a results-driven business environment
Outstanding follow up
Living in the Dallas metro area

Nice To Haves

college degree desired
Restaurant marketing experience a plus

Responsibilities

Accountability for sales and profitability of assigned franchise locations
Interpreting information from reporting systems and utilizing the data to coach operational standards
Utilizing reporting systems to determine trends in sales and cost of goods and coaching on their use
Ensuring compliance of franchise location adherence to all company standards
Analyze district results and present results and action plans to leadership
Travel as necessary to support, train and enforce standards and compliance
Build sales for assigned stores – increasing existing customer frequency and engaging new customers
Meet and/or exceed monthly sales and check count commitments at store and district level
Meet and/or exceed monthly KPI (key performance indicator) metrics at store and district level
Responsible to drive overall quality and brand standards at all levels through direct initiatives
Implement, execute, manage and assertively follow up on operational brand strategies that enhance the profitability at store and district levels
Collaborate and work in conjunction with other departments for overall growth and success of the operations department and team
Maintain budget controls on all operations activities tied to district