Restaurant Floor Manager - Eataly Soho
About The Position
The Restaurant Floor Manager assists the Restaurant Food and Beverage Manager with the day-to-day operations of Eataly’s full-service restaurants. The role reports to the Restaurant Food and Beverage Manager and oversees front-of-house staff, including servers, bartenders, food runners, hosts, bussers, and barbacks. The manager supports employee management, incident resolution, service quality, health and safety compliance, ordering, budgeting, and restaurant activities and events. This position is onsite at Eataly Soho and requires a flexible schedule that often includes evenings, weekends, and holidays.
Requirements
- At least 2 years of experience leading or managing a front-of-house restaurant team.
- Understanding of steps of service.
- Outstanding communication, leadership, and problem-solving skills.
- Availability to work onsite with a flexible schedule, often including evenings, weekends, and holidays.
- Ability to lift up to 50 pounds.
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
Nice To Haves
- Bachelor’s degree or Associate’s degree in Restaurant Management or Hospitality preferred.
- Knowledge of Italian cuisine and beverages highly preferred.
Responsibilities
- Support the Restaurant Food and Beverage Manager in hiring, assigning, training, evaluating, and terminating employees.
- Document, investigate, escalate, and resolve employee and guest incidents.
- Ensure exceptional service standards are consistently met and activities are carried out effectively.
- Inspect dining room and storage areas for compliance with health and safety regulations.
- Estimate front-of-house food and beverage needs and supervise intake orders to ensure specifications.
- Review sales, inventory, costs, and other financial information to monitor the budget.
- Meet with dining room and bar personnel to plan restaurant activities and special events and share information.
- Perform other duties as required or assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- Paid parental leave.
- 401(k) with match or RRSP.
- Free family meal daily.
- Discounts at Eataly.
- Classes on products and Italian cuisine.
- Referral bonus program.
- Additional benefits may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
