Restaurant Experience Lead

Yum!•Irvine, CA

8d•$98,400 - $115,800•Hybrid

About The Position

The Restaurant Experience Lead - Sr. Analyst, is responsible for executing key Team Member experience programs that support restaurant operations, engagement, and recognition across Taco Bell. This role drives impact by leading cross-functional execution, managing vendor partnerships, and delivering programs that enhance the Team Member and Guest experience. You'll have the opportunity to lead high visibility initiatives, collaborate across the business, and bring new restaurant experiences to life at scale. The Restaurant Experience Program Lead will report to the Sr Manager, Restaurant Integration & Standards.

Requirements

BA/BS in Business, Marketing, Communications, Hospitality, or a related field preferred
5+ years of experience in project management, program management, customer experience, client success, account management, restaurant operations, or a related field.
Proven ability to lead cross-functional initiatives from concept through execution
Creative mindset with the ability to think outside the box and bring new ideas to life
Strong project management, organizational, communication and writing skills
Excellent interpersonal skills, team player, intellectually curious.
Flexibility to evolve as business needs change in a fast-paced environment
Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

Nice To Haves

Restaurant, hospitality, or guest experience background is a plus

Responsibilities

Execute Team Member engagement and recognition programs by managing campaign deployment, communications, cross-functional coordination, and day-to-day program operations.
Support the execution and continuous improvement of Taco Bell Service Initiatives by coordinating training materials, operational resources, and systemwide rollout.
Manage vendor operations for the Taco Bell Uniform Program and Live Más Café, including onboarding, implementation, sample approvals, inventory management, production, new uniform launches, website updates, and system communications.
Support the creative development of Experience Videos by coordinating content, operational priorities and cross-functional inputs to ensure engaging and impactful training for restaurant teams.
Coordinate vendor communications, sample reviews, production timelines, and collection launches with cross-functional partners for Bell Collective merchandise.
Support the execution of the Taco Bell Brand Programs through vendor management, merchandise production, budgeting, and logistics.
Confidently present recommendations & program details to Senior Leadership, Franchisees, and Above Restaurant field teams with clarity and ease.
Partner closely with communications to define operational readiness of RX programs, translating details into clear execution expectations for restaurant leaders and actionable messaging and resources for Team Members.

Benefits

Hybrid work schedule (onsite expectation Tues, Wed, Thurs) and year-round flex day Friday
Onsite childcare through Bright Horizons
Onsite dining center and game room (yes, there is a Taco Bell inside the building)
Onsite dry cleaning, laundry services, and carwash
Onsite gym with fitness classes and personal trainer sessions
Up to 4 weeks of vacation per year plus holidays and time off for volunteering
Generous parental leave for all new parents and adoption assistance program
401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
Comprehensive medical & dental including prescription drug benefits and 100% preventive care
Discounts, free food, swag