Restaurant Expeditor

Whiteface Lodge•Lake Placid, NY

1d•Onsite

About The Position

Ensure all food is prepared at the appropriate time and delivered to the correct guest in a timely and efficient manner. This role serves as the primary point of contact between front-of-house and back-of-house operations, managing the flow of dinner service and ensuring all dishes meet quality and dietary standards before reaching the guest.

Requirements

Previous food and beverage experience required or equivalent training.

Nice To Haves

High School diploma or equivalent preferred.

Responsibilities

Serve as primary point of contact between front-of-house and back-of-house
Receive order tickets from servers and call them in to kitchen
Ensure all allergies and dietary restrictions are highlighted on order tickets and communicated to kitchen staff
“Fire” courses with chef at appropriate time
Direct food runners when to pick up dishes and where to deliver them
Ensure food runners have memorized table and seat numbers for every dish leaving the kitchen
Ensure all plates leaving the kitchen meet Chef’s standards for presentation, freshness, and temperature.
Ensure all plates leaving the kitchen were prepared in adherence to any dietary restriction or food allergy noted on the order ticket.
Ensure no dish leaves the kitchen unless it is part of a complete order to ensure courses are delivered completely and simultaneously.
Manage flow of dinner service for all tables, including private dining, ala-carte dining, and multiple-course tasting menus
Run food to tables as needed
Ensure anyone delivering food to a table is able to authoritatively describe the dishes they are delivering
Ensure the Expeditor station is appropriately stocked at all times, with items such as plate wipes, Sharpies, thermal printer paper, highlighters, and side towels
Be aware of and enforce all restaurant policies and procedures
Be aware of and enforce all Forbes and LQA policies and procedures
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.