RESTAURANT DISHWASHER

Hollywood Casino Bangor•Bangor, ME

5d•Onsite

About The Position

PENN Entertainment is seeking a Restaurant Dishwasher to join their team. This role is part of an exciting, fast-paced industry where team members are driven by enthusiasm and supported in their career growth. The company offers a competitive Total Rewards package, including wellness programs for financial, physical, and mental well-being. Specific benefits may vary by position, but can include day-one medical coverage, 401(k) matching, and annual performance bonuses. Paid time off is earned based on local policy and length of employment.

Requirements

High school diploma or equivalent
Read, understand and speak English
Excellent customer service/communication skills
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must meet professional appearance standards as prescribed by company policy
Must be physically mobile with reasonable accommodation
Must be able to respond to visual and oral cues
Must be able to reach above and below the shoulder, grip small items (i.e., flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to four hours; able to use hand motions when cleaning and wiping table tops and service station areas
Able to work in constricting areas
Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
Able to tolerate second-hand smoke, noise, bright lights
Able to work at a fast pace in often crowded/noisy environment
Must be able to maintain a neat, professional appearance and uphold company appearance standards
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Nice To Haves

Prior customer service in a fast paced environment preferred

Responsibilities

Provides fast, friendly, professional and responsive customer service to restaurant guests, food servers and restaurant hosts.
Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station obtaining replacement stock from ware wash area and/or warehouse inventory in accordance with procedure.
Removes dirty dishes, glassware, and flatware from table and counter tops, and transports items to designated area.
Resets tables with silverware, napkins, and glassware in accordance with established restaurant table top specifications.
Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attend to guest needs) as required.
Wipes counter areas, sinks and floors as required to maintain a clean and safe work station.
Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required.
Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures.
Resolves service issues according to the service recovery toolbox.
Recognizes Diamond and Platinum players and ensures they receive the appropriate service.
Knows and promotes current casino events and programs and can give guests directions to all casino areas.
Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.
Provides personalized service during guest interactions.