Restaurant Captain Server (Seasonal; up to 40 hours per week; May to September)

WOLF TRAP FOUNDATION FOR THE PERFORMING ARTS•Vienna, VA

11h•$19•Onsite

About The Position

The Restaurant Captain Server is responsible for leading the service team, ensuring guests receive the highest level of service in a fast-paced, high-volume environment. In this role, the Captain Server will assist with overseeing dining room operations, coordinate service flow, and mentor junior staff to uphold restaurant standards. This position requires a strong work ethic, excellent communication skills, and a passion for providing a superior dining experience.

Requirements

Previous experience as a server, with at least 2-3 years of experience in a restaurant environment
Leadership experience or a strong desire to take on a leadership role
Excellent communication and interpersonal skills, with the ability to connect with both guests and team members
Ability to work well under pressure and remain calm in a fast-paced environment
In-depth knowledge of food, beverages, and restaurant operations
A strong work ethic, attention to detail, and a commitment to providing outstanding customer service
Experience in fine dining or upscale restaurant settings
Wine and cocktail knowledge to assist guests with beverage selections
Proficiency in using POS (Point of Sale) systems and handling cash/credit transactions preferred
Must be at least 21 years old
Available to work evenings, weekends, and holidays
Ability to stand for long periods, lift heavy trays, and work in a busy environment
We’re pleased to consider applicants who will be physically located in and who will have a local address in Virginia, Maryland, or the District of Columbia for the duration of their employment.
The Foundation does not offer fully remote work for any positions.
Applicants who reside in any other state would be required to be physically located in and provide a local address in Virginia, Maryland, or the District of Columbia prior to starting work for Wolf Trap Foundation.
An offer of employment is contingent on successfully passing a background check.

Responsibilities

Lead by example, providing exceptional service while guiding and supporting servers in their daily duties.
Ensure all servers are executing service protocols and maintaining restaurant standards.
Assist with oversight of the dining area to ensure smooth service, addressing any issues promptly and efficiently.
Assign stations and responsibilities to servers based on their experience and current needs of the restaurant.
Greet and interact with guests, ensuring a warm, friendly, and welcoming experience.
Ensure that food and beverages are delivered in a timely manner and meet the restaurant’s quality standards.
Anticipate guest needs and provide personalized service to enhance their dining experience.
Work closely with the kitchen and bar staff to ensure efficient order flow and timely service.
Monitor the dining room for cleanliness, proper setup, and overall ambiance, maintaining a positive environment.
Ensure that food and beverage orders are correct and complete, coordinating with other team members to resolve any discrepancies.
Assist in training new servers and other front-of-house staff, providing feedback and guidance on service techniques, product knowledge, and company standards.
Encourage teamwork and foster a positive, supportive work culture within the service team.
Provide ongoing coaching to improve service delivery and ensure consistency in quality.