Restaurant Attendant (Front of House) - Bartender/Server/Server Assistant/Host/ess

Pyramid Global Hospitality

4d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

Requirements

Previous experience as a host/hostess or in a guest service role preferred.
Strong interpersonal and communication skills with a naturally friendly and professional presence.
Ability to multitask and stay calm under pressure in a fast-paced environment.
Basic computer and POS knowledge preferred (OpenTable or similar system experience a plus).
Must be 16 years of age or older.
Flexible availability, including evenings, weekends, and holidays.
High school diploma or equivalent preferred.
Previous experience in a restaurant or hospitality environment preferred but not required.
Strong work ethic and ability to function effectively in a fast-paced environment.
Excellent teamwork and communication skills.
Attention to detail, organization, and efficiency.
Professional demeanor and appearance consistent with Dellshire Resort standards.
Ability to remain calm, composed, and guest-focused under pressure.
Flexible availability including nights, weekends, and holidays as required by business needs.
Minimum of one (1) year of previous serving experience in a high-volume or upscale environment preferred.
Exceptional communication and interpersonal skills.
Strong attention to detail with the ability to multi-task under pressure.
Knowledge of wine, spirits, and craft beverages preferred.
Must be 18 years of age or older.
Food Handler and Alcohol Service Certifications required (or ability to obtain prior to start).
Flexible schedule including evenings, weekends, and holidays.
Minimum of one (1) year of previous bartending experience in a high-volume, resort, restaurant, or upscale environment preferred.
Extensive knowledge of cocktails, beer, wine, spirits, and craft beverages preferred.
Ability to prepare and serve beverages accurately and efficiently in a fast-paced environment.
Exceptional guest service, communication, and interpersonal skills.
Ability to handle cash, operate POS systems, and maintain accurate transactions.

Nice To Haves

OpenTable or similar system experience a plus.
Knowledge of wine, spirits, and craft beverages preferred.
Extensive knowledge of cocktails, beer, wine, spirits, and craft beverages preferred.

Responsibilities

Prepare and serve beverages according to recipes, standards, and guest preferences
Provide attentive, friendly, and professional service to all guests
Maintain full knowledge of beverage menus, ingredients, and promotions
Verify guest identification and ensure compliance with alcohol service laws
Accurately process orders and payments using the POS system
Maintain cleanliness and organization of bar areas, tools, and equipment
Restock bar supplies, garnishes, and inventory as needed
Monitor guest consumption and practice responsible alcohol service
Collaborate with team members to ensure smooth and efficient service
Follow all safety, sanitation, and health department standards
Assist with opening and closing duties as assigned
Resolve guest concerns professionally and escalate when necessary
Greet guests with enthusiasm and professionalism upon arrival.
Manage reservations, waitlists, and table assignments to optimize dining room flow.
Escort guests to tables and present menus, introducing server as appropriate.
Communicate estimated wait times and ensure accurate guest updates.
Answer phone calls, take reservations, and provide accurate information about the restaurant and resort.
Assist in maintaining cleanliness and organization of the host stand, entrance, and lobby area.
Coordinate with servers, server assistants, and management to ensure efficient guest seating and turnover.
Support team members during peak service by resetting tables and assisting as needed.
Maintain a composed, gracious demeanor in high-volume settings.
Uphold Dellshire Resort’s standards of service, presentation, and guest engagement at all times.
Assist servers by clearing and resetting tables quickly and efficiently.
Deliver food and beverage items to tables as needed and support timely guest service.
Maintain cleanliness of dining areas, side stations, and service corridors throughout the shift.
Ensure tables, chairs, glassware, and utensils are properly sanitized, polished, and stocked.
Restock service stations with silverware, napkins, condiments, and other supplies.
Support water and beverage refills and assist guests with additional requests.
Communicate effectively with servers, hosts, and kitchen staff to ensure smooth service flow.
Assist in the setup and breakdown of dining rooms, buffets, or banquet functions.
Transport soiled dishes and glassware to the dishwashing area safely and efficiently.
Follow all safety and sanitation procedures as outlined by the resort and local health regulations.
Support the overall cleanliness and organization of the restaurant and back-of-house areas.
Greet and seat guests in a friendly and professional manner.
Present menus, describe daily features, and answer questions about food, beverages, and resort offerings.
Accurately take food and beverage orders and enter them promptly into the POS system.
Deliver food and beverages to guests efficiently and ensure orders are correct.
Monitor tables to anticipate and respond to guest needs.
Handle guest concerns with professionalism, ensuring a positive resolution.
Process payments accurately, following all cash-handling procedures.
Maintain cleanliness of assigned sections, service stations, and overall restaurant areas.
Assist team members with side duties including restocking, polishing glassware, and setting tables.
Participate in pre-shift meetings, training sessions, and resort events as assigned.