Restaurant and Cafe Manager - Eataly Cafe Hudson Yards

Eataly North America•New York, NY

21h•$80,000 - $90,000

About The Position

Eataly, renowned as the world’s premier destination for authentic Italian cuisine, is excited to announce the opening of our first-ever Eataly Caffè, and we’re on the lookout for a dynamic Café Manager to lead this exciting venture! If you have a passion for exceptional service and a love for Italian coffee culture, this is your chance to shine. Come be part of a team that celebrates the art of Italian espresso and culinary excellence. Your expertise in hospitality will help create unforgettable experiences for our guests in this vibrant new café. Are you ready to make your mark? Join us at Eataly Caffè! The Caffe Manager is responsible for leading the team to meet all business objectives while consistently delivering outstanding service, overseeing all aspects of the Caffe in both back-of-house (BOH) and front-of-house (FOH) operations, as well as customer engagement areas. Oversees daily operations to ensure that Eataly Caffe consistently meets standards for guest service, employee practices, financial performance, operational efficiency, and health and safety. Engages with Caffe employees in a hands-on capacity to foster teamwork and operational excellence. Motivates, inspires, and develops team through setting clear expectations and leading by example Fulfills guest needs by actively taking a role in service operations such as barista, cashier, gelato, dining area maintenance, etc. Ensures adherence to Food Safety and Quality standards, upholding all Department of Health (DOH) and company regulations. Collaborates closely with the Director of Operations Eataly Caffe to develop, implement and monitor standard operating procedures Manages labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance. Employs a strong analytical approach to business management, utilizing financial reports, product metrics, and local business data. Assists in team scheduling to maximize productivity and labor efficiency, making staffing decisions based on anticipated sales volume. Actively recruits and trains Caffe team members in collaboration with HR and Talent Acquisition teams. Acts as a brand ambassador for Eataly, representing the store to the community and guests Performs other duties as assigned Oversees full-service bar operations

Requirements

2+ years of experience supervising a café or quick service operation
Experience and knowledge in coffee and coffee production
Excellent communication and team leadership skills
Outstanding analytical and problem-solving skills
Proficiency in Microsoft Office
Ability to stand, bend, reach and be mobile for up to 4 hours
Ability to lift up to 20 lbs.

Nice To Haves

Hospitality experience preferred
Food Handlers License and Serv-Safe Certification are a plus

Responsibilities

Leading the team to meet all business objectives while consistently delivering outstanding service
Overseeing all aspects of the Caffe in both back-of-house (BOH) and front-of-house (FOH) operations, as well as customer engagement areas
Overseeing daily operations to ensure that Eataly Caffe consistently meets standards for guest service, employee practices, financial performance, operational efficiency, and health and safety
Engaging with Caffe employees in a hands-on capacity to foster teamwork and operational excellence
Motivating, inspiring, and developing team through setting clear expectations and leading by example
Fulfilling guest needs by actively taking a role in service operations such as barista, cashier, gelato, dining area maintenance, etc.
Ensuring adherence to Food Safety and Quality standards, upholding all Department of Health (DOH) and company regulations
Collaborating closely with the Director of Operations Eataly Caffe to develop, implement and monitor standard operating procedures
Managing labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance
Employing a strong analytical approach to business management, utilizing financial reports, product metrics, and local business data
Assisting in team scheduling to maximize productivity and labor efficiency, making staffing decisions based on anticipated sales volume
Actively recruiting and training Caffe team members in collaboration with HR and Talent Acquisition teams
Acting as a brand ambassador for Eataly, representing the store to the community and guests
Performing other duties as assigned
Overseeing full-service bar operations