REST Program Director - Winsted

McCall Behavioral Health Network•Winsted, CT

11d•Onsite

About The Position

The REST Program Director provides overall clinical and operational leadership for the Rapid Evaluation, Stabilization, and Treatment (REST), a short-term, voluntary alternative to inpatient hospitalization for individuals experiencing acute behavioral health crises. This role is responsible for ensuring high-quality, trauma-informed, recovery-oriented care; maintaining regulatory and contractual compliance; and providing direct supervision and clinical oversight of a multidisciplinary team including clinicians, peer support specialists, and nursing staff. This position is based on-site at the REST Crisis Stabilization Unit, a 24/7 operating program. The REST Program Director generally works standard business hours but must be available for on-call consultation and able to respond to urgent program needs outside of regular hours.

Requirements

Active, unrestricted clinical license in the State of Connecticut, such as an LCSW, LPC, LMFT, or licensed psychologist.
Minimum of three years of supervisory experience leading a multidisciplinary team, including clinicians, nursing staff, and/or peer support professionals.
Strong knowledge of crisis intervention models and risk assessment.
Working knowledge of applicable state licensing regulations, Medicaid billing requirements, and Joint Commission accreditation standards.
Strong written and verbal communication skills, including experience preparing clinical and operational reports for funders or regulatory bodies.
Ability to effectively respond to and manage high-acuity, time-sensitive situations using sound clinical judgment.
Valid Driver’s license is required.

Nice To Haves

At least two years of direct clinical experience in a crisis stabilization unit, psychiatric emergency setting, inpatient psychiatric program, or other acute crisis behavioral health setting is preferred.

Responsibilities

Provide direct supervision to multidisciplinary staff including licensed clinicians, registered nurses, and peer support specialists, ensuring coordinated, integrated care across disciplines.
Conduct regular individual and team supervision, including clinical case consultation, performance evaluations, and professional development planning.
Foster a collaborative, respectful team culture that bridges clinical, medical, and peer perspectives in service of client care.
Manage staffing schedules, including 24/7 coverage models typical of crisis stabilization settings, including on call.
Lead hiring, onboarding, and training for all program staff, including crisis intervention and de-escalation competencies.
Ensure all clinical services, screenings, risk assessments, and treatment planning meet best-practice standards for crisis and acute behavioral health care.
Serve as a clinical resource and escalation point for high-acuity situations, including suicide risk and psychiatric emergencies.
Maintain working knowledge of crisis intervention models, de-escalation techniques, and trauma-informed care practices, and ensure staff are trained accordingly.
Review clinical documentation for quality, timeliness, and compliance with agency and regulatory standards.
Ensure program operations comply with state licensing requirements, Medicaid/contract requirements, and applicable accreditation standards.
Develop and monitor program policies, procedures, and protocols, updating as needed to reflect best practice and regulatory change.
Track and report program performance data, outcomes, and quality metrics to agency leadership and funders.
Manage program budget in collaboration with finance and executive leadership.
Oversee incident reporting, risk management, and continuous quality improvement processes.
Build and maintain relationships with referral sources, including hospitals, law enforcement, mobile crisis teams, and community mental health partners.
Represent the REST program in community meetings, system-of-care coalitions, and agency leadership forums.
Coordinate discharge and step-down planning to ensure continuity of care with outpatient and community-based services.