Respiratory Therapist – Troubleshooter

PromptCare Companies•New Providence, NJ

15h•$30 - $32•Remote

About The Position

The Respiratory Therapist – Troubleshooter serves as a clinical resource and problem-solver for patients receiving respiratory therapy services. This role focuses on resolving equipment, therapy, and patient-related issues in a timely and compassionate manner, ensuring continuity of care and optimal patient outcomes.

Requirements

Graduate of an accredited Respiratory Therapy program
Current Respiratory Care Practitioner licensure in applicable states (New York and New Jersey); willingness to obtain cross-licensure (company-sponsored)
CRT or RRT certification required
Minimum 2 years of clinical experience; home care experience preferred
Strong DME Equipment knowledge
Strong troubleshooting and critical clinical thinking skills
Excellent communication and interpersonal abilities
Proficient in EMR systems and basic PC applications.
CPR certification required from the Red Cross or The American Heart Association

Nice To Haves

Professional society membership is a plus

Responsibilities

Respond to patient and caregiver inquiries related to respiratory therapy, equipment, and treatment plans
Troubleshoot and resolve issues with respiratory equipment (e.g., ventilators, oxygen concentrators, nebulizers) remotely
Troubleshoot enteral Equipment remotely
Conduct patient assessments and provide education on therapy protocols and equipment usage
Document all interactions and interventions in the EMR system accurately and promptly
Support cross-licensure efforts and maintain compliance with state regulations
Participate on the On-Call As rotation as needed
Maintain up-to-date knowledge of respiratory therapy best practices and equipment
Triage and troubleshoot calls while in the queue
Serve as the Encore/Nexus Coordinator for your region by attending weekly Nexus calls to coordinate follow-up calls addressing compliance issues identified by the Encore/Nexus staff
Obtain compliance reports for HFCWO patients and upload the form to Brightree
Work on the STOP Report and Non-Compliance Report for open sales
Evaluate patient experiences to identify opportunities for improving customer satisfaction
Provide patients and family members with timely and accurate information, taking appropriate corrective actions to ensure complete satisfaction
Develop and maintain good working relationships with patients and family members
Schedule follow-up visits in accordance with company policies and standards
Properly triage field problems following company standards and training policies
Ensure accurate and timely documentation of patient concerns and take necessary corrective actions
Maintain a strong knowledge of PromptCare’s Standard Operating Procedures (SOPs) and apply them consistently
Support all Branches with virtual vent follow up visits when required
Ensure compliance with all applicable laws, regulations, Policies, and SOPs always
Perform other duties as assigned

Benefits

Comprehensive Medical, Dental, and Vision Package
401(k) Plan with Company Match
Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
Life Insurance: Standard coverage with optional enhancements
Employee Assistance Program: Free counseling and coaching sessions
Emotional Well-being and Work-Life Balance Resources
Short & Long-Term Disability: Company-paid with optional supplements
Accidental Death and Dismemberment Insurance
FSA and HSA: Manage healthcare expenses
Commuter Spending Programs
Volunteer and Engagement Opportunities
Employee Referral Bonuses
Exclusive Discounts on entertainment, travel, and various other supplemental and cellphone plans