Respiratory Support Coordinator

AdaptHealth, LLC•Cape Girardeau, MO

About The Position

The Respiratory Support Technician provides comprehensive direct and indirect patient care across home, office, and hospital environments, following governmental, accrediting, and organizational policies and procedures. The role helps ensure patients receive appropriate equipment and services efficiently and satisfactorily. It also serves as a subject matter expert and includes training new hires and mentoring team members. The position involves setting up and fitting patients with PAP equipment and masks, providing equipment instruction and troubleshooting, and following up with patients through calls and visits. The coordinator completes related documentation, supports equipment maintenance and quality improvement, maintains knowledge of respiratory programs and home medical equipment, and communicates with clinical and operations colleagues. The role requires travel throughout the service area, use of a personal vehicle, and the ability to work outside normal business hours or extended hours when needed.

Requirements

High school diploma or equivalent.
Valid and unrestricted driver’s license from the state of residence.
Ability to perform repetitive wrist, hand, and/or finger motions due to extensive computer use.
Ability to lift 50 pounds as needed and assist in pulling a patient weighing approximately 130 pounds to a sitting position.
Ability to work outside normal business hours and independently with minimal supervision, with availability for extended hours when required.
Ability to travel throughout the service area, use a personal vehicle, and access patients’ residences as needed.
Ability to use a personal computer and other office equipment.
Ability to communicate effectively verbally and in writing with internal and external customers, demonstrating empathy, compassion, courtesy, and respect for privacy.
Equipment repair or maintenance skills.
Proficiency with computer systems and database applications.
Understanding of basic medical terminology.
Knowledge of insurance verification processes.
Strong attention to detail and organizational skills.
Ability to work under time constraints and manage multiple priorities.
Written and verbal communication skills and a professional demeanor in interactions with patients and staff.
Commitment to confidentiality and data security protocols.
Work-related construction, general manual labor, military, equipment repair, or maintenance skills are considered related experience.
Exact job experience means experience performing any of the listed tasks in a Medicare-certified HME environment that routinely bills insurance.
Company-conducted background check is required for all roles; a motor vehicle record check is required for driving roles.

Nice To Haves

Knowledge of respiratory therapy or DME services is preferred.

Responsibilities

Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients.
Set up and fit PAP patients with appropriate equipment and masks, and communicate instructions and processes professionally and clearly.
Conduct patient follow-up calls and visits to support optimal care outcomes, and contact clinical support when urgent needs are identified during home visits.
Perform routine preventative maintenance checks and simple repairs according to company policy and manufacturer guidelines, and troubleshoot equipment failures.
Report equipment hazards and product incidents according to company policies and procedures.
Maintain working knowledge of current Respiratory Programs and HME products and services.
Complete required company, insurance, and government paperwork accurately and on time, including delivery tickets, safety checklists, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
Develop and maintain basic reimbursement knowledge to support proper billing documentation.
Maintain patient confidentiality and comply with HIPAA guidelines and AdaptHealth’s Compliance Program, including assigned training and educational programs.
Follow procedures for PPE, infection control, and hazardous materials handling.
Assist with quality improvement programs to meet company standards.
Promote services and products to community referral sources as appropriate.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including 6 paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teladoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.