Respiratory Liaison

Apria Healthcare•Yuma, AZ

27d•$19 - $22

About The Position

The Respiratory Liaison serves as a central resource for patients, referral partners, and internal teams. The role coordinates patient care activities, processes orders, facilitates communication, and supports market growth. It combines operational support, relationship management, patient education, and business development to provide a strong customer experience, support positive patient outcomes, and contribute to sustainable market performance. The position coordinates care from referral through order fulfillment, equipment delivery, education, and ongoing support. It processes orders and obtains required documentation, authorizations, prescriptions, and insurance information. The liaison communicates with patients, referral sources, providers, and internal teams; educates patients on equipment, therapy, safety, and healthcare benefits; develops referral relationships; and collaborates with sales and operations on service, conversion, satisfaction, and market growth. The role also maintains accurate records and supports compliance, quality, operational, and growth initiatives.

Requirements

High school diploma or GED.
At least two years of customer service, healthcare, office, patient support, or referral management experience.
Strong customer, patient, and referral-partner focus and commitment to exceptional service and positive outcomes.
Excellent verbal and written communication skills, including in-person, phone, and electronic communication.
Ability to build and maintain productive relationships with patients, providers, referral sources, and cross-functional teams.
Strong organizational, time-management, and prioritization skills, including the ability to manage multiple tasks in a fast-paced environment.
Problem-solving ability and a proactive, solution-oriented approach.
Ability to work independently with sound judgment and minimal supervision.
Collaborative approach to working across departments.
Ability to clearly educate patients and caregivers about equipment, therapy, services, and insurance-related information.
Strong attention to detail and commitment to accuracy in documentation, order processing, compliance, and communications.
Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPoint, and ability to learn company software and electronic record systems.
Business acumen and understanding of how service, operational effectiveness, and referral relationships contribute to market performance and growth.

Nice To Haves

Experience in a healthcare, medical equipment, patient services, or provider-facing environment.

Responsibilities

Coordinate the patient journey from referral through order fulfillment, equipment delivery, education, and ongoing support.
Process patient orders and obtain required documentation, authorizations, prescriptions, and insurance requirements accurately and promptly.
Serve as a primary contact for patients, referral sources, providers, and internal teams, responding to inquiries and resolving issues.
Manage inbound and outbound communications with patients and referral partners to support service excellence and timely care.
Educate patients on equipment use, therapy adherence, safety practices, and healthcare benefit requirements.
Build and maintain relationships with referral sources, provider offices, and healthcare partners.
Partner with sales and operations teams to improve referral conversion, patient satisfaction, and market performance.
Identify market-growth opportunities through relationship development, service excellence, referral support, and patient retention.
Maintain accurate records and documentation in compliance with company, payer, and regulatory requirements.
Support quality, operational, and growth initiatives and contribute to branch and market objectives.