Respiratory Liaison

Apria Healthcare•Fort Wayne, IN

3d•$20 - $29

About The Position

The Respiratory Liaison is a central resource for patients, referral partners, and internal teams. The role coordinates patient care activities, processes orders, facilitates communication, and supports market growth. It combines operational support, relationship management, patient education, and business development to deliver a strong customer experience, positive patient outcomes, and sustainable market performance. The position coordinates the patient journey from referral through order fulfillment, equipment delivery, education, and ongoing support. It ensures required documentation, authorizations, prescriptions, and insurance requirements are obtained accurately and on time; serves as a point of contact for patients, referral sources, providers, and internal teams; and maintains accurate records in compliance with company, payer, and regulatory requirements. The role also builds healthcare-partner relationships and collaborates with sales and operations to support referral conversion, patient satisfaction, retention, and market growth.

Requirements

High school diploma or GED.
At least two years of customer service, healthcare, office, patient support, or referral management experience.
Strong customer, patient, and referral-partner focus and commitment to exceptional service and positive outcomes.
Excellent verbal and written communication skills, including in-person, phone, and electronic communication.
Ability to build and maintain productive relationships with patients, providers, referral sources, and cross-functional teams.
Strong organizational, time management, and prioritization skills, including the ability to manage multiple tasks in a fast-paced environment.
Problem-solving abilities and a proactive, solution-oriented approach.
Ability to work independently with sound judgment and minimal supervision.
Ability to collaborate across departments to support operational excellence, customer satisfaction, and market growth.
Ability to clearly educate patients and caregivers about equipment, therapy, services, and insurance-related information.
Strong attention to detail and commitment to accuracy in documentation, order processing, compliance, and customer communications.
Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPoint, and ability to learn company software and electronic record systems.
Business acumen and understanding of how service excellence, operational effectiveness, and referral relationships contribute to market performance and growth.

Nice To Haves

Experience working in a healthcare, medical equipment, patient services, or provider-facing environment.

Responsibilities

Coordinate the patient’s journey from referral through order fulfillment, equipment delivery, education, and ongoing support.
Process patient orders and ensure required documentation, authorizations, prescriptions, and insurance requirements are obtained accurately and in a timely manner.
Serve as a primary point of contact for patients, referral sources, providers, and internal teams, responding to inquiries and resolving issues promptly.
Manage inbound and outbound patient and referral-partner communications to support service excellence and timely patient care.
Educate patients on equipment use, therapy adherence, safety practices, and healthcare benefit requirements.
Build and maintain relationships with referral sources, provider offices, and key healthcare partners.
Partner with sales and operations teams to improve referral conversion, patient satisfaction, and overall market performance.
Identify opportunities to drive market growth through relationship development, service excellence, referral support, and patient retention.
Maintain accurate records and documentation while ensuring compliance with company, payer, and regulatory requirements.
Support quality, operational, and growth initiatives while contributing to branch and market objectives.