Respiratory Liaision

Apria Healthcare•El Paso, TX

3d•$19 - $22

About The Position

The Respiratory Liaison serves as a central resource for patients, referral partners, and internal teams by coordinating patient care activities, processing orders, facilitating communication, and supporting market growth. The role combines operational support, relationship management, patient education, and business development activities to provide an exceptional customer experience, support positive patient outcomes, and contribute to sustainable market performance. The position coordinates the patient journey from referral through order fulfillment, equipment delivery, education, and ongoing support. It processes orders and obtains required documentation, authorizations, prescriptions, and insurance information; serves as a point of contact for patients, referral sources, providers, and internal teams; and supports timely, compliant care. The Respiratory Liaison also builds healthcare-partner relationships, works with sales and operations teams to improve referral conversion and satisfaction, and contributes to branch and market objectives.

Requirements

High school diploma or GED.
At least two years of customer service, healthcare, office, patient support, or referral management experience.
Strong customer, patient, and referral-partner focus and commitment to exceptional service and positive outcomes.
Excellent verbal and written communication skills, including in-person, telephone, and electronic communication.
Ability to build and maintain productive relationships with patients, providers, referral sources, and cross-functional teams.
Strong organizational, time-management, and prioritization skills, including the ability to manage multiple tasks in a fast-paced environment.
Problem-solving skills and a proactive, solution-oriented approach.
Ability to work independently, use sound judgment, and require minimal supervision.
Ability to collaborate across departments to support operational excellence, customer satisfaction, and market growth.
Ability to clearly educate patients and caregivers about equipment, therapy, services, and insurance-related information.
Strong attention to detail and accuracy in documentation, order processing, compliance, and customer communications.
Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPoint, and ability to learn company software and electronic record systems.
Business acumen and understanding of how service excellence, operational effectiveness, and referral relationships contribute to market performance and growth.

Nice To Haves

Experience in a healthcare, medical equipment, patient services, or provider-facing environment.

Responsibilities

Coordinate the patient’s journey from referral through order fulfillment, equipment delivery, education, and ongoing support.
Process patient orders and ensure required documentation, authorizations, prescriptions, and insurance requirements are obtained accurately and promptly.
Serve as a primary point of contact for patients, referral sources, providers, and internal teams, responding to inquiries and resolving issues.
Manage inbound and outbound communications with patients and referral partners to support service excellence and timely care.
Educate patients on equipment use, therapy adherence, safety practices, and healthcare benefit requirements.
Build and maintain relationships with referral sources, provider offices, and healthcare partners.
Partner with sales and operations teams to improve referral conversion, patient satisfaction, and market performance.
Identify opportunities to drive market growth through relationship development, service excellence, referral support, and patient retention.
Maintain accurate records and documentation while ensuring compliance with company, payer, and regulatory requirements.
Support quality, operational, and growth initiatives and contribute to branch and market objectives.