Resource Room Coordinator

Equus•New York, NY

1d•$22 - $24•Onsite

About The Position

The Resource Room Coordinator manages all functions of the resource room and provides superior customer service to all clients. This role involves managing the overall operations of the Resource Room, providing outstanding customer service while maintaining rules and regulations, and responding to clients’ questions and providing assistance as needed. The coordinator is responsible for maintaining the neatness and appearance of the Resource Room, handling the assignment of computers to clients, and ensuring that clients manually sign the roster lists in the Resource Room completing all required information. Additionally, the role includes distributing material printed by Resource Room clients to the proper client, faxing and photocopying materials for clients, and managing the use of the telephone and scanner as needed. Further data entry and client responsibilities may be required.

Requirements

Minimum 1-2 years experience in the social services, human resources, teaching or advisement fields
Ability to assess individual skills with precision and make appropriate referrals
Ability to problem solve and work with a diverse customer base
Excellent verbal and written communication skills
Ability to work well in a fast-paced environment
Experience working in a performance metric/results-oriented environment

Nice To Haves

College degree preferred in related field or equivalent experience working with special populations
Bilingual Spanish speakers preferred

Responsibilities

Manage the overall operations of the Resource Room
Provide outstanding customer service while maintaining rules and regulations
Respond to clients’ questions and provide assistance as needed
Maintain the neatness and appearance of the Resource Room
Handle the assignment of computers to clients
Ensure that clients manually sign the roster lists in the Resource Room completing all required information
Distribute material printed by Resource Room clients to the proper client
Fax and photocopy materials for clients
Manage use of the telephone and scanner as needed
Additional data entry and client responsibilities as required