Resource Pool Unit Clerk

WVU Medicine

About The Position

Performs a wide range of clerical, receptionist, dispatching, and admitting/discharge duties in support of an assigned patient care department. The role greets and admits patients, coordinates patient transfers and discharges, communicates with patients, visitors, physicians, and other departments, and maintains patient and department records. The Unit Clerk also enters orders and information into hospital systems, schedules appointments and procedures, supports patient transportation, and helps coordinate unit operations.

Requirements

High school diploma or equivalent.
Ability to read, write, and comprehend simple instructions.
Good verbal and writing skills.

Nice To Haves

Graduate of a Medical Assistant program or secretarial school.

Responsibilities

Greet patients and complete admitting functions, including entering admission information into the computer and locating and assigning beds.
Notify referring physicians of admissions when requested.
Coordinate and communicate patient transfer information; complete computer transfers within the same care area, and contact receiving departments, obtain bed assignments, and dispatch support associates for transfers to other areas.
Perform clerical discharge functions, including disassembling patient records, scheduling follow-up appointments, arranging transportation as needed, completing computer discharge functions, and faxing discharge summaries to designated areas.
Coordinate ongoing intra- and interdepartmental communications about admissions, discharges, inter-hospital transfers, expired patients, and unit needs.
Answer telephone calls and patient intercoms courteously and promptly, identify the department, dispatch appropriate personnel, and accurately route messages.
Welcome visitors and respond helpfully to requests for assistance or information.
Provide physicians and others with requested patient or department information in accordance with hospital policy on release of patient information.
Enter written physician orders into the EPIC system accurately and promptly.
Generate Kardex and Medical Admission Records from Merlin after admission orders are entered and distribute documents to appropriate individuals.
Schedule laboratory work, X-rays, and diagnostic procedures, and forward documents to appropriate individuals.
Complete laboratory requisitions and other forms according to departmental procedures, and phone in consults to other services accurately and promptly.
Maintain communication with patient care departments, including Dietary and Physical Therapy, to help ensure patient care needs are met.
Coordinate timely patient transportation between departments and dispatch patient care personnel for transportation at the request of ancillary departments.
Organize and maintain patient and department records to support accurate and complete documentation.
Prepare patient identification bands and name tags accurately.
Assemble, maintain, and break down patient charts; review printed orders for stat, laboratory, and diagnostic tests and advise the RN of stat orders according to departmental procedure.
Accurately record laboratory results reported by telephone and immediately alert the RN when the laboratory reports abnormal results.
Maintain office supply stock levels.
Compile statistical or unit activity data for the department as assigned.