About The Position

The Resource Navigator supports patients and families by identifying social factors that may impact their health and well-being. The role connects families with appropriate community resources and provides follow-up to ensure connections are made and resources are beneficial. The position is with The Players Center at Wolfson Children’s Hospital in Jacksonville, Florida.

Requirements

  • Less than 1 year of community service experience.
  • Less than 1 year of computer application experience.
  • High school diploma.

Nice To Haves

  • Experience working with patients, families, or community organizations.
  • Experience connecting individuals with community resources.

Responsibilities

  • Screen patients and families for social determinants of health.
  • Identify opportunities to improve health and address barriers to care.
  • Connect patients and families with appropriate community resources and support services.
  • Provide information and assistance to help families access available resources.
  • Follow up with patients and families to confirm connections to resources were successfully made.
  • Assess whether identified resources are meeting the needs of patients and families.
  • Document resource navigation activities and follow-up appropriately.
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