Resource Navigator - Bilingual - $21.63 per hour

Access To Healthcare Network•Reno, NV

27d•Onsite

About The Position

The Resource Navigator position provides person-centered counseling and assistance to seniors, individuals with disabilities, caregivers, and community members. This role involves helping consumers identify needs, understand available options, access community resources, complete applications, and connect with appropriate programs and services. This position requires extensive travel within the Northern Nevada counties.

Requirements

Bilingual (Spanish/English) required.
High School Diploma required.
Must obtain Medicare Assistance Program Level II Certification within 60 days of hire.
Minimum of 2 years of experience in social services, care coordination, or related field.
Proficiency in Microsoft Office and database systems.
Valid driver's license and ability to operate and AHN company vehicle as needed.
Must adhere to HIPAA regulations.
Required to pass a background check through the State of Nevada.

Nice To Haves

Bachelor's degree in social work, public health, psychology, or a related field preferred.
Experience working with seniors, people with disabilities, and/or diverse populations preferred.
Flexibility to accommodate department-determined work schedules, which may change based on operational needs.

Responsibilities

Assess consumer needs and goals and collaborate with consumers to develop person-centered service plans.
Provide information, education, and guidance on available community resources, programs, and long-term services and support to help consumers make informed decisions.
Evaluate preliminary eligibility for public and private benefit programs and assist with applications and enrollment processes.
Identify barriers and advocate on behalf of consumers and their families with service providers, agencies and community organizations.
Maintain collaborative relationships with public and private community partners to support effective service delivery and coordination.
Document all client contacts, services, referrals, and outcomes in required databases.
Ensure documentation is timely, accurate, and compliant with program standards and HIPAA requirements.
Provide services by phone, email, or in-person at approved locations throughout the service area.
Participate in outreach, marketing, and public education activities, including community events, presentations, and resource fairs.
Maintain working knowledge of AHN programs, systems, and required databases.
Communicate effectively with supervisors and internal departments.
Attend staff meetings and supervision sessions.
Adapt to changing priorities and perform other duties as assigned.