Resource Mgmt Analyst

Health Care Service Corporation • Richardson, TX

1d • $47,500 - $86,000 • Onsite

About The Position

This Position Is Responsible For Reviewing And Managing Real-Time/Intraday Workforce Management Of Front Or Back Office Functions. Reviewing And Analyze Reporting To Improve Caller Experience, Work Queue Management And Front Line Production Staff Performance Management To Optimize Back Office And Call Center Operational Activity. Ability To Travel.

Requirements

• Bachelor degree or 4 years of business experience.
• 2 years of experience in a claims or customer service.
• Interpersonal and organizational skills.
• Analytical and problem solving skills.
• Clear and concise written and verbal communication skills.

Nice To Haves

• Bachelor degree.
• Blue Chip experience.
• Experience with Workforce Management software (scheduling, performance tracking, reporting).
• 2 years of experience in Workforce Management planning in a contact center with at least 50 employees.
• Ability to travel.

Responsibilities

• Reviewing and managing real-time/intraday workforce management of front or back office functions.
• Reviewing and analyzing reporting to improve caller experience, work queue management, and front line production staff performance management to optimize back office and call center operational activity.
• Ability to travel.

Benefits

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• other incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level