Resource Management Technology Lead

KPMG•Montreal, QC

About The Position

The Resource Management Technology Lead is responsible for the overall management, support, operations, enhancement, and evolution of the firm's resource management technology platforms from an Information Technology Services (ITS) perspective. This role serves as the primary technical and functional expert for ProFinda, combining hands-on platform knowledge with a deep understanding of resource management processes. The Resource Management Technology Lead partners closely with business stakeholders, vendor, global and local technical teams to assess requirements, design solutions, lead platform enhancements, and ensure technology investments continue to meet evolving business needs. The role acts as the bridge between business and technology, ensuring resource management platforms alignment with enterprise architecture, integration standards, security requirements, and strategic objectives. While ProFinda is the primary platform under management, this role will also provide oversight and support for related resource management technologies, such as Equalify and other workforce management solutions, as required. This role includes occasional on-call responsibilities. From time to time, support may be required outside of regular business hours, including evenings, weekends, and holidays, to ensure operational continuity.

Requirements

7+ years of experience supporting, administering, or managing enterprise SaaS applications and business platforms within a complex corporate environment.
Bachelor's degree in relevant field.
Strong understanding of application integrations, APIs, data flows, reporting ecosystems, and cloud-based data platforms, with the ability to collaborate effectively with technical and analytics teams.
Experience managing application operations, including incident resolution, change management, release planning, service delivery, and production support.
Proven ability to translate business requirements into scalable technology solutions and lead enhancements from concept through implementation.
Strong analytical and problem-solving skills with the ability to troubleshoot complex platform, integration, and operational issues while maintaining a focus on business outcomes.
Demonstrated success building relationships and influencing business leaders, technical teams, vendors, and stakeholders across multiple functions and levels of the organization.
Excellent communication, facilitation, and stakeholder management skills, with experience leading workshops, coordinating UAT and release activities, and driving technology initiatives in partnership with business teams.
This position requires written and oral fluency in English.

Nice To Haves

Experience with resource management, workforce planning, scheduling, or staffing platforms such as ProFinda, Equalify, or similar solutions is preferred but not required.
Familiarity with ServiceNow, ITIL practices, application governance, and demand management processes is preferred but not required

Responsibilities

Own the technology lifecycle for ProFinda, including configuration, releases, upgrades, enhancements, integrations, access management and ongoing support
Serve as the primary ITS point of contact for all ProFinda-related initiatives and issues
Maintain deep expertise in platform capabilities, architecture, integrations, security, and data structures
Ensure platform stability, performance, security, and operational health
Manage vendor relationships and coordinate product roadmap discussions, issue resolution, and release planning
Provide secondary oversight and support for other resource management technologies, including Equalify and future related platforms
Partner directly with business stakeholders and SME’s to understand operational challenges and assist in their resolutions
Challenge and refine business requirements to ensure solutions are scalable, sustainable, and aligned with platform capabilities and technology standards
Act as a trusted advisor to business stakeholders on platform functionality, best practices, and solution options
Participate in discovery sessions, requirements gathering, solution assessments, and design discussions
Lead the assessment, design, and delivery of integrations between ProFinda and other enterprise applications
Collaborate with architecture, data, security, reporting, and development teams to deliver effective technology solutions
Evaluate technical impacts, dependencies, and implementation approaches for new business requirements
Support troubleshooting, root-cause analysis, and resolution of platform and integration issues
Ensure system configurations, integrations, and solution designs are appropriately documented and governed
Own the intake, analysis, prioritization, and delivery of platform enhancements and change requests
Evaluate business needs against technical feasibility, risk, cost, and platform strategy
Develop and maintain the platform roadmap in collaboration with business stakeholders and technology teams
Lead requirements definition, solution design, testing coordination, deployment planning, and implementation activities
Ensure enhancements align with enterprise architecture standards, supportability requirements, and long-term technology strategy
Continuously evaluate new platform capabilities and recommend opportunities to improve resource management processes through technology
Build strong relationships across Resource Management, HR, Finance, ITS, and external vendors
Facilitate discussions related to prioritization, solution design, issue resolution, and roadmap planning
Communicate platform changes, release plans, risks, and impacts to stakeholders
Represent ITS in governance forums and working groups relating to workforce planning and resource management technologies
Advocate for business requirements while balancing technical sustainability and enterprise standards