Resource Liaison - (CNHD Fallon or Hawthorne)

Churchill County • Fallon, NV

7d • Hybrid

About The Position

Churchill County, on behalf of the Central Nevada Health District (CNHD), is seeking a full-time Resource Liaison to serve the Northern Nevada community. This position will be based in either Fallon or Hawthorne, depending on the selected candidate's preference. The role focuses on outreach and support, connecting individuals with the healthcare and social services they need. As a Resource Liaison, you will interview clients, assess their needs, verify information, and help them navigate available services. You will assist with applications and paperwork, coordinate referrals, and ensure clients receive the appropriate care and support. While the current focus is on healthcare outreach, this position is expected to evolve to address a broader range of public health needs over time. Churchill County and CNHD reserves the flexibility to reassign Resource Liaisons as needed to best respond to the needs of the department and community.

Requirements

• Equivalent to graduation from high school AND two (2) years of full-time experience in secretarial or general office support work which has included dealing with the public and populations from different socioeconomic, ethnic and cultural backgrounds, OR an equivalent combination of education, training and experience.
• Must obtain Community Health Worker Certification within six months of hire.
• Knowledge of basic terminology and concepts related to the provision social services.
• Knowledge of standard office practices and procedures, including filing and the operation of standard office equipment.
• Knowledge of business letter writing and the standard format for typed materials.
• Knowledge of record keeping principles and practices.
• Knowledge of business arithmetic.
• Knowledge of correct business English, including spelling, grammar and punctuation.
• Knowledge of techniques for dealing with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone, often where relations may be confrontational or strained.
• Knowledge of computer applications related to the work, including Microsoft Word, Excel, and PowerPoint.
• Skill in interviewing and investigating to gain necessary information and determine potential eligibility for programs.
• Skill in understanding and following oral and written directions.
• Skill in understanding, applying and explaining applicable standards, regulations, and procedures.
• Skill in making accurate arithmetic calculations.
• Skill in maintaining accurate records and files related to work performed.
• Skill in establishing and maintaining effective working relationships with those contacted in the course of the work.
• Skill in contributing effectively to the accomplishment of team, department, or work unit goals, objectives, and activities.
• Skill in speaking English effectively to communicate in person or over the telephone.
• Skill in dealing successfully with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone, often where relations may be confrontational or strained.
• Skill in organizing own work, setting priorities and meeting critical deadlines.
• Skill in using initiative and independent judgment within general policy guidelines.
• Skill in working without close supervision in standard work situations, including in the office and in the field.
• Nevada Driver's License.
• Nevada Community Health Worker Certification (must be obtained within six months of hire)

Nice To Haves

• This class is distinguished from Human Services Caseworker in that the Caseworker makes determinations about eligibility and performs extensive follow-up with clients.

Responsibilities

• Interviews clients to obtain information, determines pre-eligibility for various social service programs and assesses the appropriateness of referral to other community assistance, medical or social service agencies.
• Assesses the need for specific types of assistance, such as transportation, medical care, housing, appliances for the disabled, senior companion or burial services.
• Provides outreach to the community or client base to which assigned, meeting and interviewing them in various locations, including, but not limited to, detention centers, medical facilities, clients' homes, on the street, etc.; makes clients aware of services and community resources available to them.
• Obtains and verifies income, asset insurance and related information; contacts employers, banks, social security, veterans' administration and other public and private sources as necessary.
• Assists clients in completing applications; provides factual information regarding various program regulations and procedures; may act as an advocate for the client with other organizations.
• Creates and maintains case files; maintains accurate documentation regarding all information received and actions taken.
• Maintains accurate logs and complies records of work performed.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Enters client information into an automated database system.
• Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.

Benefits

• The county pays 100% of the retirement contribution to Nevada PERS on your behalf (36.75% over and above your wage, equivalent to $15,100/year or $7.28/hour).
• The county pays 100% of the employee-only health insurance premiums (equivalent to $13,500/year).
• You will not have Social Security taken out of your paycheck, which results in an additional 6% take-home pay (equivalent to $2,400/year or $1.19/hour).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED