Resource Coordinator
About The Position
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies, through its businesses including Trane® and Thermo King, is committed to putting the planet first. Sustainability is not just how they do business; it is their business. They are looking for individuals who dare to look at the world's challenges and see impactful possibilities and want to contribute to making a better future. They offer benefits designed for employees to thrive at work and at home. The role is based in Lenexa and involves planning, coordinating, controlling, and directing activities of operational resources to coordinate the execution of service agreements and repair work. This includes procuring labor and materials within financial standards, interacting with customers, communicating with Field Technicians, and coordinating job priorities with Service Managers.
Requirements
- High School Diploma/GED required.
- Excellent Customer Service skills - must be extremely comfortable and effective on the phone.
- Organized with the ability to multi-task and prioritize daily interruptions.
- Detailed oriented and enjoy working in a fast paced environment.
- Flexibility to work overtime/weekends, as required.
- Knowledge of Word, Excel, Outlook, and Windows.
Responsibilities
- Coordinates service resources, dispatches and assigns team members to project.
- Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
- Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
- Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
- Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.
Benefits
- Health insurance
- Holistic wellness programs with generous incentives
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution
- 15 vacation days
- 9 paid holidays
- 3 floating holidays
- Sick leave
- Additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
